Multi-Staff Services

Multi-staff services are those that require the involvement of multiple staff members for a single service, such as a full grooming session that requires a bather and a groomer, a couples massage with two massage therapists, or a mani-pedi that requires a manicurist and a pedicurist who work simultaneously. In this article, we'll guide you through the process of configuring multi-staff services.

Things to know:

• To use multi-staff services, several  settings must be properly configured:
• The ability to create multi-staff services is controlled by the "Accessing Services Menu" access control setting.
• The "Enable Multiple Employees Per Service" hidden setting, which must be activated by the MyTime team. To enable this, please contact your account manager or our support team at support@mytime.com.
• The "Multi-Staff Appointments" setting must be enabled
• Enabling the "Multi-Staff Appointments" setting will automatically disable the "Allow Customizing Online Booking Interval Per Staff Member" setting. If custom intervals were previously set per staff member, they will no longer function.
• To allow clients to select specific staff members for their service online, the "Can Customers Book a Specific Staff Member?" setting must be enabled. 
• For franchise businesses using global services, the feature is managed at the parent level. However, the hidden setting must be enabled at both the parent and child levels for the "Add Staff" option to appear on the Edit Service modal.
• Staff Qualification vs. Eligibility
• Qualified Staff (Who can do it): Staff members who are allowed to perform the service based on pricing. If a staff member has a defined price for a service at a location, they are considered "qualified."
• Eligible Staff (Who is required to do it): Staff members assigned to a specific segment of a multi-staff service (e.g., both therapists in a couples massage). Staff are automatically marked as eligible regardless of your variable pricing or duration settings.
• Profile Syncing: Assigning a service to a staff member from their staff profile automatically marks them as both qualified and eligible. You can manually remove eligibility within the Duration modal if needed.
• Appointment confirmation notifications sent to clients will list all assigned staff members.
  When checking out multi-staff services, all assigned staff members will be visible on the final POS ticket.
• The ability to create multi-staff services is not available on the Scheduler App.

To configure multi-staff services, simply:

1. Navigate to Business Setup > Services
2. Click "Edit" next to the service to which you want to add multiple staff members.⁣
3. On the service modal, click "Advanced' below the duration
4. The split-time modal will appear. On the modal, an 'Add Staff' hyperlink will be displayed. Click the 'Add Staff' hyperlink to add multiple staff members to the service (according to the number of staff members that can perform this service)                          
   • If two staff members are needed to perform the service, you can click the 'Add Staff' hyperlink twice for the staff member field to be added twice. You can then select 1 staff member from each dropdown or choose "Select All" to add all the qualifying staff members to each dropdown
   • If 3 or more staff members are needed to perform the service, you can click the 'Add Staff' hyperlink three or more times for the staff member field to be added the desired number of times. You can then select 1 staff member from each dropdown or choose "Select All" to add all the qualifying staff members to each dropdown
5. Save the duration modal and then the service modal 

For more information, contact us at support@mytime.com or (385) 233-6964. 

Related Article:

• Creating Services
• Global Services
• Multi-Client Services
• Enabling Multi-Staff Appointments
• Scheduling Multi-Staff Appointments
• Moving Multi-Staff Services/Appointments Independently
• Checking Out Multi-Staff Appointments in POS
• Booking Multi-Staff Services Online