Scheduling Multi-Staff Services In-Store

Multi-staff services are those that require the involvement of multiple staff members for a single service, such as a full grooming session that requires a bather and a groomer, a couples massage with two massage therapists, or a mani-pedi that requires a manicurist and a pedicurist who work simultaneously. This article will guide you through the steps to schedule multi-staff services in-store.

Things to know:

• This is controlled by a hidden setting that only the MyTime team can enable. To enable the hidden setting, please contact your account manager or our support team at support@mytime.com
  
• The ability to schedule multi-staff services in-store is controlled by the "Accessing Appointments" access control setting.
  
• To learn how to configure multi-staff service, please click here.
• Appointment confirmation notifications for multi-staff services will list all assigned staff members.
• When checking out multi-staff services, all assigned staff members will be visible on the ticket.
• If the "Do prices vary by staff member?" or "Do service durations vary by staff member?" settings are set to "Prices/Duration are set by location or staff member" or "Prices are set by title per location or location group," the system will select the highest price and longest duration for services with multiple staff members.  Example: If Staff A charges $100 for a 1-hour service and Staff B charges $120 for 1 hour and 20 minutes, the final price and duration for the service will be $120 with 1 hour and 20 minutes

You can schedule appointments with multi-staff services by:

1. Navigating to the Schedule 
2. Filter by location
3. Click on the ‘New Appointment’ button below the calendar on the left-hand side of the Schedule or on a specific time slot directly in the schedule  
4. When the appointment modal opens: 
   • You can search for an existing client or add a new one
   • Select the duration
   • Select the service to expose the additional staff member fields
   • Select your staff members                                                                                                                                                
5. Save 
6. The appointment will be visible in both staff members's section on the schedule                                                                                                  

For more information, contact us at support@mytime.com or (385) 233-6964. 

Related Article:

• Creating Services
• Global Services
• Multi-Client Services
• Enabling Multi-Staff Appointments
• Scheduling Multi-Staff Appointments
• Moving Multi-Staff Services/Appointments Independently
• Checking Out Multi-Staff Appointments in POS
• Booking Multi-Staff Services Online