Add-On Services

Add-on services allow you to offer complementary options that clients can easily add when booking online, or that staff can include when scheduling appointments in-store. This is a great way to encourage clients to enhance their experience while helping your business increase revenue. In this article, we’ll walk you through the details of how add-ons work, important things to know, and how to create and manage them.

Things to know:

• The ability to create add-on services is governed by the Accessing Services Menu access control setting.
• Add-ons do not appear in your main services list online. Instead, they appear as optional add-ons after the client selects a related service.
• For franchise businesses:
• Global services will not appear in the list when configuring local add-ons. However, a local add-on can be applied to a global service (in-store or online) if it is set to apply to all services.
• If the add-on is configured to apply only to specific services, it cannot be assigned to a global service.
• Global add-ons cannot be assigned to local services unless they are configured to apply to all services.

To create add-on services:

1. Navigate to Business Setup > Services Menu
2. Scroll to the bottom of the Services Menu and click Setup under the Add-Ons category
3. A modal will appear where you can configure the following:
   • Service Name: This is a required field. Enter a custom name for the add-on 
   • Duration: This is a required field. Define how long the add-on takes. Duration can vary by staff, location, title, or location group (set in Settings). For split-time add-ons, click Advanced. 
   • Processing Time: Specify any free time during the add-on (bookable time where staff are not actively working). Learn more here.
   • Resources: Assign resources used during the add-on, including processing and buffer times.
   • Staff: Select eligible staff members who can perform the add-on.
   • External ID: Enter a unique identifier from another system (useful for integrations or migrations).
   • Required Clients per Appointment: Define the number of clients required for this add-on. Learn more here.
   • Available on Kiosk: Choose whether this add-on should be available on the Kiosk.  The visibility of this option is controlled by a hidden setting; please contact MyTime support to enable it. Learn more here. 
   • Booking Order: Define when the add-on should occur during the appointment. Learn more here.
   • Description: Add details about the add-on to highlight benefits to clients.
   • Location Availability: Specify if it’s available in-store, at the client’s location, or both (for mobile businesses). Learn more here.
   • Eligible Resources: Assign specific resources required. Learn more here.
   • Qualified Staff: Select staff authorized to perform this add-on.
   • Regular Price: Enter the price. If prices vary, enter a base price and select Price Varies (field cannot be blank). To hide a fixed price, enter 0 and select Price Varies.
   • Can be added to: Select the services the add-on can be attached to.
   • Price and Duration by Pet Breed: For pet businesses, set variations by breed. Learn more here.
   • Deduct Back Bar Inventory: Automatically deduct products from inventory when this add-on is performed. Learn more here.

This add-on can now be easily added to each connected service during the booking process (both booking online and in-store).

When a client selects one of the connected services while booking online, a pop-up will appear asking if they want to include an add-on with the purchase.

When you book an appointment from your scheduler, select +Add-on to easily include an Add-On service with the appointment.

Related Articles:

• Processing Time for Services 
• Buffer Time for Services 
• Service Pricing & Duration Same for all Locations and Staff Members 
• Service Pricing & Duration by Location / Staff Member 
• Service Pricing & Duration by Title / Location Group 
• Service Pricing & Duration by Location Group (without titles)