The Tip Request notification allows businesses to collect tips seamlessly via SMS. This automated message is sent directly to clients' mobile phones, prompting them to reply with a specific tip amount.
Things to know:
- The ability to view and customize the Tip Request automated message is governed by the "Accessing Automated Messages" access control setting.
- The Tip Request automated message will not be visible for accounts with the "Allow Clients to Leave Tips?" setting disabled
- Tip requests are sent exclusively via SMS; there is no email fallback available for this feature
- The client must have a valid mobile phone number saved on their profile. For appointments that were not prepaid, the client must also have a credit card on file so the system can process the charge when they reply.
- Tip-related SMS messages are dispatched 5-10 minutes prior to the scheduled appointment, ensuring clients are informed beforehand about the opportunity to leave a tip via SMS following their appointment. This proactive method ensures clients are acquainted with the tipping process, improving convenience and delivering a smooth experience.
- Clients are granted a 3-hour window post-appointment to submit their tip via SMS
- Clients must reply to the tip request SMS with the exact tip amount they want to add. If they prefer to tip a percentage of the total, they must calculate the amount themselves and reply with that value. For example, if the service costs $50 and they want to tip 10%, they should reply with 5, as replying with 10 would result in a $10 tip.
- Tips submitted via SMS are factored into your SMS billing. This means that any text messages related to tipping will contribute to the overall SMS charges associated with your account. Learn more here
- SMS Segment Calculation & Billing
- SMS billing is calculated per segment, not per message.
- Encoding Types
- GSM Encoding
- Up to 160 characters per segment
- Long messages split into 153-character segments
- UCS-2 Encoding
- Used when messages include emojis or special characters
- Up to 70 characters per segment
- Long messages split into 67-character segments
- Note: Even a single emoji forces UCS-2 encoding.
- Billing Rules
- Each segment is billed individually
- Each recipient receives their own copy of the message
- Total cost = segments × recipients × rate. Example: 2-segment message sent to 50 recipients = 100 billable segments
- Learn more about SMS Segments & Billing here.
- If a client's card transaction fails when the tip is processed, the system automatically sends them an error text.
To customize your Tip Request template, follow these steps:
- Navigate to Marketing > Automated Messages
- Scroll down to locate the Tip Request template
- Hover over the template and select View
- Select the + Service-specific Instructions hyperlink to add unique instructions for individual services. These instructions will be included in the SMS notifications sent to clients who book those specific services.
- Customize the notification text to suit your business needs
- Select Save
For more information, contact us at support@mytime.com or (385) 233-6964.
Related Articles:
Tipping via Credit Card Terminal with Card on File
Tipping via Credit Card Terminal (Key-In / Swipe / Tap Card)
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