This article outlines the guidelines for automated email and SMS notifications.
- Email notifications: Sent at any time of day or night
- SMS notifications: Sent between 8:00 a.m. and 9:00 p.m. in the recipient's time zone, except for the following, which may be sent at any time:
- Appointment booking SMS to client
- Appointment confirmation SMS to client
- Appointment confirmation reminder SMS to client
- Appointment cancellation SMS to client
- Appointment rescheduling SMS to client
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