Configure Package Notifications

Package notifications can be used to keep your customers informed about the status of their packages. In this article, we'll go through how to set up automated notifications for packages.

Things to know: 

• The ability to configure package notifications is governed by the "Accessing Automated Messages" access control setting.
• Package notifications come with three pre-configured templates that you can customize and use.
• Clients who have used all their package item credits will not receive the "Package Expired" automated notification. Instead, they will only receive the "Package Fully Used" automated message.

To configure package notifications:

1. Navigate to Marketing > Automated Messages
2. Locate the Packages section

   Template	Description
   Package Expired	This notification is sent when packages have expired
   Package Fully Used	This notification is sent when packages have been fully used up
   Package Purchased	This notification is sent when packages have been purchased successfully

3. Hover over one of the notification statuses to see the options to 'View' or 'Activate' the template
4. Click 'View'
5. From here you can set your preferences and edit the template:
   • Reply-to-Name -This is the name that appears when clients reply to an automated email. By default, it is pulled from the business name set on the Business Profile page.
   • Reply-to-Email: By default, this is set to the location's email address.
     • If no email is configured for the location, the system will use the location owner's email instead.
     • If the hidden setting "Use a specific reply-to email for outbound emails" is enabled, the system will use the email address entered in the "Reply-To Email for Outbound Emails" field.
   • Add Direction - You can add directions for each of your locations. They will be featured in clients' appointment-related emails 
   •  Add Service-specific instructions - You can add instructions for each of your services. They will be featured in clients' appointment-related emails and SMS
   • Body of the template - This is the content of the email that will be sent to your clients. You can customize the message, include dynamic fields, and apply styling as needed
6. Save
7. Hover over the notification statuses to see the options to 'View' or 'Activate' on the template you just edited
8. Click Activate

For more information, contact us at support@mytime.com. 

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