SMS Tipping

To initiate tipping requests via SMS, it's essential to enable one or both of the "Request tips via SMS" options according to your business needs. In this guide, we will explore both options in detail.

Things to know: 

• Tip-related SMS messages are dispatched 5-10 minutes prior to the scheduled appointment, ensuring clients are informed beforehand about the opportunity to leave a tip via SMS following their appointment. This proactive method ensures clients are acquainted with the tipping process, improving convenience and delivering a smooth experience.
• Clients must reply to the tip request SMS with the exact tip amount they want to add. If they prefer to tip a percentage of the total, they must calculate the amount themselves and reply with that value. For example, if the service costs $50 and they want to tip 10%, they should reply with 5, as replying with 10 would result in a $10 tip.
• Clients are granted a 3-hour window post-appointment to submit their tip via SMS
  
• Tips submitted via SMS are factored into your SMS billing. This means that any text messages related to tipping will contribute to the overall SMS charges associated with your account. 

To enable SMS tipping:

1. Go to Business Setup > Settings

2. Scroll to the "Tipping" section and toggle "Allow clients to leave tips?" to YES

Once SMS tipping is enabled, you will see the following options:

• Request tips via SMS for prepaid appointments?
• Request tips via SMS for non-prepaid appointments?

If "Request tips via SMS for prepaid appointments" is enabled, MyTime will send a text message to clients during their appointment, allowing them to add a tip if their appointment was booked and paid for online. Clients will have three hours after the appointment to respond with the tip amount.

If "Request tips via SMS for non-prepaid appointments" is enabled, MyTime will send a text message during the appointment to clients who have a credit card on file but did not prepay. They will also have three hours to respond with their tip amount.

3. Select the desired SMS tipping option

4. Save

Sample SMS Tip Request

Sample Confirmation

If you have any questions, please contact our support team at support@mytime.com.