Preset Tip Options

For businesses that accept tips, you can offer clients the ability to leave a tip when paying by credit card—either on your card terminal (Web) or via a tablet (iOS/Android). You can customize the experience by setting three preset tip options as either percentage values (e.g., 10%, 15%) or fixed dollar amounts (e.g., $10, $15). Clients can also choose to enter a custom tip amount, depending on your configuration. This article will walk you through how to set up these default tip buttons and how clients can enter a custom amount.

Things to know:

• The ability to configure tip settings is governed by the "Accessing Account Settings" access control.
• Tips can only be applied to services
• Stripe Payment Accounts:
• 0% cannot be used as a preset tip option. Attempting to include 0% will result in an error:
• "Tip percentages must be integers in the range 1% to 100%."
• To enter a tip outside of the preset options, clients can tap the "Custom" option on the terminal.
• Cloud9 Payment Accounts:
• 0% can be used as a preset tip option without triggering an error.
• Clients can choose the "Other" option to enter a custom tip.
• If you want to allow only custom tips (no preset options), set all tip fields to 0. This disables preset buttons and enables the custom tip field.
• Tip fields cannot be left empty. Attempting to save blank fields will trigger error messages:
• For dollar amounts: "Tip values cannot be empty."
• For percentages: "Tip percentages cannot be empty."

To set your preset tip values, simply:

1. Navigate to Business Setup > Settings 
2. Scroll down to the Tipping section.
3. Toggle the Allow clients to leave tips? setting to YES
4. Enter your default tip amounts in the fields under Default tip buttons  setting
5. Save your changes.

Preset Dollar Values

Preset Percentage Values 

If you have any questions, please contact our Support Team at support@mytime.com.