Tipping Settings

Modified on Fri, 30 May at 8:48 AM

In this article, we will look at the meaning of each setting under the Tipping section on the Settings page.

Setting	Description
Allow clients to leave tips?	If enabled, the tip option will be displayed in POS and you will be able to request tips via SMS for prepaid and non-prepaid appointments.
Automatically request a tip split	This option will automatically pop up the "Split Tip" modal in case a tip is added via an integrated payment terminal. If the option to automatically close a ticket after a full payment via credit card is enabled, we will show the split-tip modal first, then close the ticket when tip splitting is done.
Default tip buttons	For businesses that accept tips, you can offer clients the ability to leave a tip when paying by credit card—either on your card terminal (Web) or via a tablet (iOS/Android). You can customize the experience by setting three preset tip options as either percentage values (e.g., 10%, 15%) or fixed dollar amounts (e.g., $10, $15). Clients can also choose to enter a custom tip amount, depending on your configuration. Stripe Payment Accounts: 0% cannot be used as a preset tip option. Attempting to include 0% will result in an error: "Tip percentages must be integers in the range 1% to 100%." To enter a tip outside of the preset options, clients can tap the "Custom" option on the terminal. Cloud9 Payment Accounts: 0% can be used as a preset tip option without triggering an error. Clients can choose the "Other" option to enter a custom tip. If you want to allow only custom tips (no preset options), set all tip fields to 0. This disables preset buttons and enables the custom tip field. Note: Tip fields cannot be left empty. Attempting to save blank fields will trigger error messages: For dollar amounts: "Tip values cannot be empty." For percentages: "Tip percentages cannot be empty."
Request tips via SMS for prepaid appointments?	When clients book and pay online, we can send a text message during the appointment asking if they would like to leave a tip. Clients have up to 3 hours after the appointment to respond with the tip amount. Learn more here
Request tips via SMS for non-prepaid appointments?	For clients who have not booked and paid online, but have a credit card on file, we can send a text message during the appointment asking if they would like to leave a tip. Clients have up to 3 hours after the appointment to respond with the tip amount. Learn more here.
Tip calculation will be based on ticket subtotal (instead of service amount only)	This setting allows tip calculation to be done based on the ticket subtotal and not the service amount only.