Manually Split Tips

You can split tips manually between staff members who were involved in a service. This can be done on the new ticket or closed ticket screen. In this article, we will walk through how to split tips on the new ticket and closed ticket pages.

Things to know:

• The ability to manually split tips is controlled by the "Creating Tickets" access setting.
• The Split Tip modal displays all staff members, including account owners.
• Staff members are listed alphabetically for easy selection.
• When manually splitting a tip, the total allocation must add up to 100%. If the total does not equal 100%, a warning will appear: "Tip allocation must equal 100%."
• Tips are split automatically in the following situations:
  • A tip is manually entered in the POS for a multi-staff appointment (i.e., one appointment with multiple services performed by different staff members).
  • A tip is left via a credit card terminal for a multi-staff appointment or multiple appointments included on a single POS ticket. Learn more here

Contents:

• Splitting Tips on the New Ticket Page
• Splitting Tips on the Close Ticket Page

Splitting Tips on the New Ticket Page

To split a tip to multiple staff members on the new ticket page:

1. Navigate to POS > New Ticket 
2. Add an appointment to the ticket
3. Enter an amount in the tip field
4. Select the Split link next to the tip amount                                                                                 
5. When the Split Tip modal pops up, select the + Add Staff Member  
6. Choose a staff member from the drop-down 
7. Enter the amount you want the staff member to receive. 
8. Save 

Splitting Tips on the Close Ticket Page

To allocate a tip to multiple staff members on the closed ticket page:

1. Navigate to POS > Closed Tickets
2. Find and open the ticket you want to adjust. 
3. Click the Edit link next to the tip amount.                                                                                   
4. In the Split Tip pop-up window, click + Add Staff Member.  
5. Select a staff member and the amount the other staff should receive 
6. Save 

If you have any questions, please contact our Support Team at support@mytime.com. 

Related Article:

Tipping Settings

Automatically Split Tips

Tips on New Ticket

Tipping via Credit Card Terminal (Key-In / Swipe / Tap Card)

Tipping via Credit Card Terminal with Card on File