Tipping via Credit Card Terminal (Key-In / Swipe / Tap Card)

When customers pay via credit card, you can let them select a tip from the terminal (Web) or the tablet (iOS/Android). In this article, we will walk through the steps to take to allow your clients to tip using the terminal. 

Things to know: 

• You can specify the default tip option to be shown as a preset % or $. Learn more here.
• The ability to collect tips on tickets valued at $0 is controlled by the "Request Tips for $0 Services" hidden setting that only the MyTime team can enable. To enable the hidden setting, please contact our Support Team at support@mytime.com.

CONTENTS

• Requesting Tips on a Customer-Facing Card Terminal
• Requesting Tips on a Customer-Facing Card Terminal on a $0 Service

Requesting Tips on a Customer-Facing Card Terminal 

1. Navigate to the Schedule > Open the desired appointment
2. Click "Create Ticket"                                                                                                                                                                            
3. You will be directed to the POS > New Ticket page
4. Click the dropdown menu in the top-right corner of the page. Select the appropriate terminal. 
5. Click the 'Take Payment' button
6. You can select the card on file, key-in card, or swipe card button. A request will be sent to the card terminal while in POS:
   • If using Card on File:
     • Select the saved card.
     • A pop-up will prompt you to click Request Tip via Pin-Pad.
   • If using Key-In Card:
     • A pop-up will appear for manual card entry. 
     • Enter the card details and click Add.
     • A second pop-up will appear prompting you to click Request Tip via Pin-Pad. 
   • If using Swipe Card:
     • A pop-up titled Swipe, Dip, or Tap Card will appear. 
     • Request the client to insert, swipe, or tap their card.
7. The client selects a tip amount, either a percentage or a dollar amount, based on your settings.                                                                    
   • They can choose from three preset options or enter a custom amount using the number keys (1–9), then press Enter (green button).
8. The tip will be added to the total.
9. The client signs on the terminal to complete the transaction
10. Once approved, the terminal will show a successful message                                                                                                                   
11. Back in POS, you will be presented with the 'Split Tip' pop-up > Save                                                                                                
12. Close the ticket                                                                                                                                                                              

Requesting Tips on a Customer-Facing Card Terminal on a $0 Service

If a service is fully covered by a membership or package (and shows a $0 balance), you can still request a tip from the client. Follow the steps below to process the tip through the terminal for services valued at $0.

1. Navigate to the Schedule > Open the desired appointment (in membership or package)
2. Click "Create/Open Ticket"                                                                                                                                                                        
3. You will be directed to the POS > New Ticket page
4. In the upper-right corner of the page, open the dropdown menu. Select the desired terminal. 
5. Locate the Closed Ticket button (with a downward arrow). 
6. Click the arrow and select 'Request Tip' from the menu. 
7. You can select the card on file, key-in card, or swipe card button. A request will be sent to the card terminal while in POS:
   • If using Card on File:
     • Select the saved card.
     • A pop-up will prompt you to click Request Tip via Pin-Pad.
   • If using Key-In Card:
     • A pop-up will appear for manual card entry. 
     • Enter the card details and click Add.
     • A second pop-up will appear prompting you to click Request Tip via Pin-Pad. 
   • If using Swipe Card:
     • A pop-up titled Swipe, Dip, or Tap Card will appear. 
     • Request the client to insert, swipe, or tap their card.
8. The client selects a tip amount, either a percentage or a dollar amount, based on your settings.                                                                        
   • They can choose from three preset options or enter a custom amount using the number keys (1–9), then press Enter (green button).
9. The tip amount will be added to the total.                                        
10. Once approved, the terminal will show a successful message                                                                                                
11. Back in POS, you will be presented with the 'Split Tip' pop-up > Save                                                                                          
12. Close the ticket

Related Article:

Tipping via Credit Card Terminal with Card on File

For more information, contact us at support@mytime.com or (385) 233-6964.