Automatically Split Tips

Automatic tip splitting ensures that when a single tip is entered for an appointment involving multiple staff members, the system will automatically divide the tip among them based on each person’s proportional share of the total appointment revenue.

Things to know:

• Tips are split automatically in the following situations:
  • A tip is manually entered in the POS for a multi-staff appointment (i.e., one appointment with multiple services performed by different staff members).
  • A tip is left via a credit card terminal for a multi-staff appointment, or multiple appointments included on a single POS ticket
    
• The formula used for automatic tip splitting is (Staff Member’s Service Revenue ÷ Total Appointment Revenue) × Tip Amount. For example, if Laura provided services totaling $60 and James provided services totaling $40, the total appointment revenue would be $100. If the client leaves a $20 tip, the system will calculate each staff member’s share based on their contribution to the total revenue.
  • Laura's share is calculated as $60 ÷ $100 = 0.6, and 0.6 × $20 = $12
  • James's share is calculated as $40 ÷ $100 = 0.4, and 0.4 × $20 = $8
  • As a result, the system will automatically assign $12 to Laura and $8 to James.
    
• When a tip is left via a credit card terminal, it is automatically split among the staff members who performed the services. This applies to multi-staff appointments (a single appointment with multiple services performed by different staff members), as well as to multiple appointments grouped on a single POS ticket. On the other hand, if the tip is manually entered in POS, it will only be automatically split if the appointment is a multi-staff appointment.
• When the "Automatically request a split tip" setting is enabled, the "Split Tip" modal will automatically appear on the Take Payment screen if a tip is added via a credit card terminal. This allows you to review and adjust the tip distribution before finalizing the payment.
  • If the ticket contains only a single appointment, the modal will display the staff member’s name along with the full tip amount.
  • If the ticket includes a multi-staff appointment or multiple appointments, the modal will list the names of all staff members who performed services, but no tip percentages will be pre-filled.
  • If no changes are made in the modal, the system will automatically split the tip based on each staff member’s share of the total service revenue.

CONTENTS

• Automatically Split Tip for Multi-Staff Appointments
• Automatically Split Tips for Multiple Appointments on a Single Ticket

Automatically Split Tip for Multi-Staff Appointments

1. Navigate to Schedule
2. Create a multi-staff appointment and save
3. Open the appointment from step 2 and click on the Checkout button
4. Add tip amount but do not manually split it                                                                                                                                                  
5. Take payment and close the ticket

The system will automatically split the tip based on each staff member’s contribution to the total appointment revenue. 

Tip Breakdown

Laura’s Share:

• $60 ÷ $100 = 0.6
• 0.6 × $20 = $12

James’s Share:

• $40 ÷ $100 = 0.4
• 0.4 × $20 = $8

Automatically Split Tips for Multiple Appointments on a Single Ticket

1. Navigate to the Schedule > Open the desired appointment
2. Click "Create Ticket"                                                                                             
3. You will be directed to the POS > New Ticket page
4. Click the dropdown menu in the top-right corner of the page. Select the appropriate terminal. 
5. Click the 'Take Payment' button 
6. You can select the card on file, key-in card, or swipe card button. A request will be sent to the card terminal while in POS:
   • If using Card on File:
     • Select the saved card
     • A pop-up will prompt you to click Request Tip via Pin-Pad
   • If using Key-In Card:
     • A pop-up will appear for manual card entry
     • Enter the card details and click Add
     • A second pop-up will appear prompting you to click Request Tip via Pin-Pad 
   • If using Swipe Card:
     • A pop-up titled Swipe, Dip, or Tap Card will appear
     • Request the client to insert, swipe, or tap their card
7. The client selects a tip amount, either a percentage or a dollar amount, based on your settings. They can choose from three preset options or enter a custom amount using the number keys (1–9), then press Enter (green button).
8. The tip will be added to the total
9. The client signs on the terminal to complete the transaction
10. Once approved, the terminal will show a successful message
11. In the POS, the 'Split Tip' pop-up will appear. Review the details and click Save to apply the changes.                                                                                                     
12. Close the ticket                                                                                                                           

Tip Breakdown

Anna’s Share:

• $40 ÷ $128 = 0.3125
• 0.3125 × $25.60 = $8

Andrea’s Share:

• $88 ÷ $128 = 0.6875
• 0.6875 × $25.60 = $17.60

If you have any questions, please contact our Support Team at support@mytime.com.   

Related Articles:

Tipping via Credit Card Terminal (Key-In / Swipe / Tap Card)

Tipping via Credit Card Terminal with Card on File

Manually Split Tips

Tipping Settings

Tips Report