Checking Out Multi-Staff Services

Multi-staff services involve multiple staff members working together on a single service, such as a full grooming session that requires both a bather and a groomer, a couples massage with two massage therapists, or a mani-pedi performed simultaneously by a manicurist and a pedicurist. In this article, we will guide you through the process of checking out multi-staff services.

Things to Know:

• The ability to check out multi-staff services is governed by "Creating Tickets" access control.
  
• Appointments without an associated ticket will show the "Create Ticket" button in the appointment modal, while appointments with an open ticket will display the "Open Ticket" button.
• To learn how to configure multi-staff service, please click here.
• When checking out multi-staff services, all assigned staff members will be visible on the ticket.
• You can hide the "Key In Card" option on the "Take Payment" screen in POS. This feature is controlled by a hidden setting that can only be configured by the MyTime team. To enable it, please contact support@mytime.com.
• The locations shown in the location dropdown when creating a new ticket (to schedule an appointment) in POS are dependent on the following:
• Create Tickets for Their Location(s) and Block for All Locations access control enabled
• If the staff member is assigned to only one location, only that location will appear
• If the staff member is assigned to multiple locations:
• All associated locations will be displayed in the location filter
• The default location will be the one they last filtered to
• They can choose a different location if needed
• Block/Create Ticket for Their Location(s) and Create Ticket for All Locations in POS access control enabled
• All locations will be displayed in the location filter
• The default location will be the one the staff member last filtered to

• By default, payment buttons may lack visual prominence, making it difficult for staff to quickly identify the primary payment method. This can lead to selecting incorrect options or improper transaction processing. You can request a layout change that reorders the buttons and highlights the primary action in blue for better visibility.
  • Default Display:
    • No Card on File: [Key In Card] [Swipe Card]
    • Card on File: [Visa ****1234] [Key In Card] [Swipe Card]
  • Enhanced Display (High Visibility):
    • No Card on File: [Swipe/Tap Card] (Highlighted) [Manual Entry]
    • Card on File: [Visa ****1234] (Highlighted) [Swipe/Tap] [Manual Entry]
  • Important: This is controlled by a hidden setting that must be enabled by the MyTime team. If you would like to switch to the high-visibility payment buttons, please contact us at support@mytime.com 

To check out multi-staff services, simply:

1. Open a booked appointment
2. Click the "Create Ticket" button                                                                                                                                                      
3. You will be directed to POS to complete the checkout > Click the "Take Payment" button 
4. Take payment for the ticket > Close the ticket                                                             

For more information, contact us at support@mytime.com or (385) 233-6964. 

Related Article:

• Multi-Staff Services
• Creating Services
• Global Services
• Multi-Client Services
• Enabling Multi-Staff Appointments
• Scheduling Multi-Staff Appointments
• Moving Multi-Staff Services/Appointments Independently
• Checking Out Multi-Staff Appointments in POS
• Booking Multi-Staff Services Online