Communicator FAQs

Modified on Tue, 22 Jul at 3:59 PM

Below are questions and answers to help you understand how to utilize the MyTime Communicator effectively.

Questions	Answers
What phone number are messages sent from?	By default, MyTime Communicator sends messages from a system-generated number that changes periodically. However, you can pay $5 per month for a dedicated phone number, which means clients will always see the same number when you message them. This helps your business look more professional and builds trust by providing consistent contact information.
What size and formats of photos can be sent through the Communicator?	You can send images up to 5 MB in size. Accepted formats include JPEG, JPG, PNG, GIF, PJPEG, X-PNG, Octet, and PDF.
How will I know which medium my message will be delivered by?	Message delivery depends on the client’s available communication options: Push Notification: If the client has the custom guest app installed, the Communicator will display: "Messages will be sent via push notification." SMS: If the client has a valid phone number on file and has opted in for transactional SMS, the Communicator will display: "Messages will be sent via SMS." Email: If the client does not have a valid phone number or SMS opt-in but has a valid email for transactional emails, the Communicator will display: "Messages will be sent via email."
How many conversations can be displayed at one time?	A maximum of 10 conversations can be displayed in the Communicator at any time. However, all conversations remain accessible in the Conversations section of the Communicator.
Will messages sent via the Communicator be visible on the client’s profile?	Yes, all messages sent through the Communicator will appear in the Messages section of the client’s profile.
Will messages sent via the Communicator count toward my SMS usage?	Yes, both incoming and outgoing SMS messages sent through the MyTime Communicator contribute to your SMS usage.
If a message fails to send, will I be notified?	Yes, if an SMS message fails to deliver, a "Message failed to deliver" notice will appear in the chat window. Additionally, staff members will receive an audio alert to ensure they are aware of the issue.
Are conversations automatically saved when using the Communicator?	Yes, all conversations are automatically saved, ensuring a complete record of interactions for future reference.
Is the Communicator accessible on multiple platforms?	Yes, you can access MyTime Communicator from a phone, web browser, or the MyTime app on both Android and iOS devices.
Is the Communicator accessible on multiple platforms?	Yes, you can access MyTime Communicator from a phone, web browser, or the MyTime app on both Android and iOS devices.
Is there a character limit for messages in Communicator?	No, there is no character limit for messages sent through Communicator.
Can Communicator messages be deleted?	No, messages sent via Communicator cannot be deleted.

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