Utilize the Communicator on Scheduler App

In this article, we will walk through the steps of how to send, view, and respond to messages via the Communicator on the scheduler app.

Things to Know

• Inbound and outbound messages through the MyTime Communicator contribute to your SMS usage
• When using the communicator, please keep the following in mind:

  • Custom Guest App Installed: If the client has the custom guest app installed, the ghost text in the communicator window will display: "Messages will be sent via push notification."

  • Valid Phone Number and SMS Opt-In: If the client has a valid phone number on file and is opted in to receive transactional SMS, the ghost text will display: "Messages will be sent via SMS."

  • No Valid Phone Number but Valid Email Address: If the client does not have a valid phone number on file and is not opted in to receive SMS but has a valid email address and is opted in to receive transactional email, the ghost text will display: "Messages will be sent via email.

• Responses sent via Communicator after business hours will trigger an email notification to the owner.

To utilize the Communicator on the Scheduler app, simply:

1. Login on the app
2. Select the Messages tab at the bottom of the screen                                                                                                               
3. Select an existing chat from the list or search for a client using the + icon on the top right
4. Compose a message or attach a file and send                                                                                                                                                                                                                                                                              

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