By default, when a message is received via the communicator on the web, it will automatically pop up to notify staff that a client has sent a message. Staff members have the option to mute incoming messages and disable the auto-popup feature. This article will guide you through the steps to customize these settings according to your preferences.
Things to know:
- Muting incoming messages and disabling the auto-popup feature in the communicator are settings that apply individually per user and browser. This means that if a user is logged into the communicator on multiple devices or browsers, these settings will only take effect on the specific device or browser where they were set. For example, if a user mutes notifications on their laptop's browser, messages will be muted there, but if they open the communicator on their phone or a different browser, notifications and pop-ups may still appear.
- Mute Notification Sounds
- The "Mute notification sounds" checkbox is unchecked by default. When selected, notification sounds for incoming communicator messages are silenced so staff will not hear alerts. If left unchecked, incoming messages trigger sound notifications.
- Auto-popup Incoming Messages
- The "Auto-popup incoming messages" checkbox is enabled by default. When checked, incoming messages automatically appear on the staff’s screen. If unchecked, messages won’t pop up automatically and staff must manually search for the client to view the messages.
To update this setting, you will need to:
- Open the Communicator at the bottom left of the page
- Select the Settings icon
- Choose your desired option from the menu
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