MyTime enables clients to communicate with merchants via the messaging feature on the guest app. For merchants with multiple franchises, clients can select the specific location they wish to communicate with. This article will offer step-by-step instructions on how clients can send, view, and respond to messages using the guest app.
Things to Know:
- Clients have the option to message any franchise location of their choice through the guest app
- By default, messages sent through the MyTime Communicator are delivered to clients as push notifications to the guest app
- For global clients, if a message is sent from the communicator on the guest app via push notification, the name of the child account will be included
- You can share photos directly through the MyTime Communicator, adding visual context to your conversations
- Every conversation is automatically saved, ensuring a comprehensive record of interactions for future reference
To send a message through the guest app, simply:
- Log into your account on the scheduler app
- Navigate to messages
- Tap the plus sign at the top of the screen
- Choose the location you wish to message
- Compose your message
- Tap send
Upon sending the message, the merchant will receive a notification through the communicator and via email
- After a response is given, you will receive a push notification
- You can tap on the push notification you received, and it will take you to the chat on the guest app where you can view and reply to the message sent
By following the steps in this article, you will be able to communicate effectively on the guest app.
For more information contact us at support@mytime.com.
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