Reloading Gift Cards in POS

Modified on Fri, 17 Oct at 1:52 PM

This article will guide you through the steps to add funds to an existing gift card using the POS. 


Things to Know:

  • The ability to reload gift cards in POS is controlled by the "Creating Tickets" access control setting.
  • If the “Enable Gift Card Expiration” setting is active:
    • Newly purchased gift cards will display an “Expires” field when reloading the card in POS.
    • You can edit the expiration date during the reload process.When a gift card is reloaded, the updated balance is automatically reflected in the Gift Card section of the client’s profile.If a gift card was not previously assigned to a recipient, it will remain unassigned after reloading until a recipient is manually added.
  • The Gift Card Balances report:
    • Displays the current balance for each gift card.
    • Shows an “Add Recipient” link in the Recipient column for unassigned gift cards.
  • The Gift Card Activity report records each reload as “Purchase” under the Activity column.


To reload a gift card:


  1. Navigate to POS > New Ticket
  2. Select the Products tab on the right sidebar                                                                                  
  3. Choose Gift Card                                                                                                                                                           
  4. A Gift Card modal will appear 
  5. In the "Amount to Add" field, enter the dollar amount you want to add to the existing card.
  6. In the "Card #" field, enter the existing gift card number
  7. To verify the current balance before reloading, click "Check Balance"
  8. The current balance will be displayedIMG_0637.jpg
  9. The Recipient field will auto-populate if a recipient was assigned during the initial purchase or added later in the report. If no recipient was assigned before reloading, a recipient can be added at that time.   
  10. Save                      
  11. Add the Client
  12. Take Payment and close the ticket 

Once the ticket is closed, a confirmation message will appear at the top of the page.



The updated gift card balance will then be displayed in the Gift Cards section of the client’s profile.


For more information contact us at support@mytime.com


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