Tipping via Credit Card Terminal (Key-In / Swipe / Tap Card)

Modified on Fri, 8 Aug at 4:30 PM

When customers pay via credit card, you can let them select a tip from the terminal (Web) or the tablet (iOS/Android). In this article, we will walk through the steps to take to allow your clients to tip using the terminal.

Things to know:

You can choose whether the default tip option appears as a preset percentage or a fixed dollar amount. Learn more here.
To add a payment terminal to your account, click here to learn more.
The ability to collect tips on tickets valued at $0 is controlled by the "Request Tips for $0 Services" hidden setting. This setting can only be enabled by the MyTime team. To request activation, please contact our Support Team at support@mytime.com.
When a tip is left via a credit card terminal, it is automatically split among the staff members who performed the services. This applies to multi-staff appointments (a single appointment with multiple services performed by different staff members), as well as to multiple appointments grouped on a single POS ticket.
The formula used for automatic tip splitting is (Staff Member’s Service Revenue ÷ Total Appointment Revenue) × Tip Amount. For example, if Laura provided services totaling $60 and James provided services totaling $40, the total appointment revenue would be $100. If the client leaves a $20 tip, the system will calculate each staff member’s share based on their contribution to the total revenue.
- Laura's share is calculated as $60 ÷ $100 = 0.6, and 0.6 × $20 = $12.
- James's share is calculated as $40 ÷ $100 = 0.4, and 0.4 × $20 = $8.
- As a result, the system will automatically assign $12 to Laura and $8 to James.

When the "Automatically request a split tip" setting is enabled, the "Split Tip" modal will automatically appear on the Take Payment screen if a tip is added via a credit card terminal. This allows you to review and adjust the tip distribution before finalizing the payment.
- If the ticket contains only a single appointment, the modal will display the staff member’s name along with the full tip amount.
- If the ticket includes a multi-staff appointment or multiple appointments, the modal will list the names of all staff members who performed services, but no tip percentages will be pre-filled.
- If no changes are made in the modal, the system will automatically split the tip based on each staff member’s share of the total service revenue.

CONTENTS

Requesting Tips on a Customer-Facing Card Terminal
Requesting Tips on a Customer-Facing Card Terminal on a $0 Service

Requesting Tips on a Customer-Facing Card Terminal

Navigate to the Schedule > Open the desired appointment
Click "Create Ticket"
You will be directed to the POS > New Ticket page
Click the dropdown menu in the top-right corner of the page. Select the appropriate terminal.
Click the 'Take Payment' button
You can select the card on file, key-in card, or swipe card button. A request will be sent to the card terminal while in POS:
- If using Card on File:
  - Select the saved card.
  - A pop-up will prompt you to click Request Tip via Pin-Pad.
- If using Key-In Card:
  - A pop-up will appear for manual card entry.
  - Enter the card details and click Add.
  - A second pop-up will appear prompting you to click Request Tip via Pin-Pad.
- If using Swipe Card:
  - A pop-up titled Swipe, Dip, or Tap Card will appear.
  - Request the client to insert, swipe, or tap their card.
The client selects a tip amount, either a percentage or a dollar amount, based on your settings.
- They can choose from three preset options or enter a custom amount using the number keys (1–9), then press Enter (green button).
The tip will be added to the total.
The client signs on the terminal to complete the transaction
Once approved, the terminal will show a successful message
Back in POS, you will be presented with the 'Split Tip' pop-up > Save
Close the ticket

Requesting Tips on a Customer-Facing Card Terminal on a $0 Service

If a service is fully covered by a membership or package (and shows a $0 balance), you can still request a tip from the client. Follow the steps below to process the tip through the terminal for services valued at $0.

Navigate to the Schedule > Open the desired appointment (in membership or package)
Click "Create/Open Ticket"
You will be directed to the POS > New Ticket page
In the upper-right corner of the page, open the dropdown menu. Select the desired terminal.
Locate the Closed Ticket button (with a downward arrow).
Click the arrow and select 'Request Tip' from the menu.
You can select the card on file, key-in card, or swipe card button. A request will be sent to the card terminal while in POS:
- If using Card on File:
  - Select the saved card.
  - A pop-up will prompt you to click Request Tip via Pin-Pad.
- If using Key-In Card:
  - A pop-up will appear for manual card entry.
  - Enter the card details and click Add.
  - A second pop-up will appear prompting you to click Request Tip via Pin-Pad.
- If using Swipe Card:
  - A pop-up titled Swipe, Dip, or Tap Card will appear.
  - Request the client to insert, swipe, or tap their card.
The client selects a tip amount, either a percentage or a dollar amount, based on your settings.
- They can choose from three preset options or enter a custom amount using the number keys (1–9), then press Enter (green button).
The tip amount will be added to the total.
Once approved, the terminal will show a successful message
Back in POS, you will be presented with the 'Split Tip' pop-up > Save
Close the ticket