Appointment Cancellation Reasons

MyTime allows you to require cancellation reasons for appointments canceled in-store, regardless of whether a cancellation policy is enforced. This helps track why appointments are canceled and enhances your reporting insights.

Things to know:

• The ability to configure appointment cancellation reasons is controlled by the "Access Account Settings" access control setting.
• Once cancellation reasons are configured, staff will be prompted to select a reason when canceling an appointment in-store or removing a client from the waitlist.
• The first reason in your list will be shown as the default, but other options can be selected from the dropdown.
• The selected reason is recorded and shown in the Cancellations/No Shows report.
• Clients canceling online will not be asked to provide a reason. This feature is only applicable to in-store cancellations.

To enable appointment cancellation reasons:

1. Navigate to Business Setup > Settings
2. Scroll to the Cancellation Policy section
3. Toggle “Activate Cancellation Reasons” to YES
4. Click the +Add link to start entering your cancellation reasons
5. You can:
   • Add multiple reasons by clicking +Add
   • Delete any reason by clicking the red “X”
6. Once your reasons are entered, scroll to the bottom and click "Save."                                                                                                                

 Related Articles:

• Cancellation Policy Settings
• Customizing Cancellation Policy Message
• Cancellation Policy for Appointments
• Canceling Appointments
• Canceling Appointments on Scheduler App
• Canceling Appointments via the Guest App
• Appointment Cancellation Reasons
• How Do Cancellation Fees Work for Appointments / Class Enrolments Covered by Packages or Memberships?
• Cancellations / No-Shows Report