Canceling Appointments

You can easily cancel any appointment from the appointment modal. 

Things to know:

• The ability to cancel appointments is tied to the Edit Appointments access control
• Once payment has been processed for an appointment, attempting to cancel it will result in the following error message: "There was an error: This appointment has been paid for. Please refund or edit the ticket before canceling." However, if the appointment is covered by a membership or package, this message will not appear. To cancel a paid appointment, you must first issue a full refund for the associated ticket.
• If the ticket value is $0, no refund is required, and staff members can proceed to cancel the appointment
• Upon cancellation, the appointment will no longer be visible on the schedule
• When canceling an appointment that is part of a recurring series, you will be prompted to choose whether to cancel only the current appointment or all appointments in the series.
• Appointments not linked to a ticket will display the "Create Ticket" button in the appointment modal, while appointments already associated with a ticket will show the "View Ticket" option.

To cancel an appointment, simply:

1. Navigate to the schedule 
2. Locate the appointment you wish to cancel
3. Click on the appointment
4. Select the Cancel Appointment link at the bottom left of the modal
5. There is a confirmation box that will populate asking you to confirm this action. Confirm the cancellation by clicking Yes on the confirmation pop-up                                                                                                                                                                                                                                                                                                             

If the account has cancellation reasons defined, you will be prompted to select the cancellation reason.                                                                                                                                                                                                                                                                   

If a cancellation fee is set up, you will be asked to confirm if you want the fee to be charged.                                                                                                                                                                                                                                                                                                                                                                    

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