Marking Appointments as No-Show

This article provides a step-by-step guide on how to mark an appointment as a no-show.

Things to know:

• The ability to mark an appointment as no-show is governed by the "Accessing Appointments" access control setting.
• If payment has already been processed, marking the appointment as no-show will trigger this error: "There was an error: This appointment has been paid for. Please refund or edit the ticket before canceling."
  
• If there's a cancellation policy in place, you'll be prompted to charge a fee when marking an appointment as a no-show.
• When an appointment is marked as "No Show" in the appointment modal, the service price field will display the original service price.
• If an appointment is marked as a no-show, the “Available in Package/Membership” label will still be displayed on the appointment; however, membership or package credits will not be deducted.
• When an appointment is booked online, a ticket is automatically generated. If the appointment is later marked as a no-show, the system will handle the associated ticket based on the service configuration:
  • Deposit Fee Configured: If a deposit is required for the service, marking the appointment as a no-show will automatically close the ticket.
  • Prepaid Appointments: If the appointment is prepaid and marked as a no-show, the ticket is automatically voided.
  • Cancellation Fee Applied:  Whether or not the appointment was prepaid, if a cancellation fee is applied at the time of no-show, the original ticket will be voided, and a separate ticket will be created specifically for the cancellation fee.
  • Appointments with Tax Applied: If tax is applied to the appointment, marking the appointment as a no-show will result in the ticket being automatically voided.
  • No Deposit, Prepayment, Cancellation Fee, or Tax: If none of the above conditions apply, the ticket will be automatically voided upon cancellation.
• On the appointment modal:
  • If an appointment is not linked to a ticket, you will see a "Create Ticket" button
  • If an appointment is already linked to a ticket, you'll see the "View Ticket" option instead
    

To mark an appointment as no-show:

1. Navigate to the Scheduler
2. Locate and open the appointment you wish to modify                                                                                                                                        
3. In the appointment modal, select the drop-down arrow next to the "Booked" status
4. Choose "No Show" from the drop-down list  
5. If a cancellation fee is configured, you'll receive a prompt asking if you want to apply the fee.

If you selected "Yes," you'll be directed to the "New Ticket" screen, where the cancellation fee will be visible

6. Take Payment

The scheduler will also reflect the change by displaying the no-show icon (Red Dot) on the appointment tile. 

For more information, contact us at support@mytime.com or (385) 233-6964.    

Related Articles

•  Marking Appointments as No-Show on Scheduler App
• Canceling Appointments
• Cancellation Policy for Appointments
• Appointment Statuses