Marking Appointments as No-Show on Scheduler App

This article explains how to mark an appointment as a no-show and how the system handles related tickets and payments.

Things to know:

• The ability to mark an appointment as a no-show is controlled by the “Accessing Appointments” access setting
• The No Show option is only available after the appointment start time has passed
• Appointments that are already checked in must be checked out first before they can be marked as no-show
• If a cancellation policy is configured, you will be prompted to charge a fee when marking a no-show
• The appointment audit trail records the date, time, and staff member who updated the status
• When an appointment is marked as a no-show, the system updates the associated ticket based on how the appointment was paid.
• Deposit Paid (No Additional Payments)
• Service price is set to $0
• Deposit is retained
• Ticket is automatically closed
• Deposit + Additional Payments
• Service price remains unchanged
• Ticket remains open to prevent discrepancies
• To close the ticket:
• Refund the extra payment(s) and set price to $0, or
• Adjust the service price to match total payments
• Prepaid Appointment
• Service price is set to $0
• Service is marked as canceled
• Ticket is automatically voided
• Cancellation Fee Applied
• Original ticket is voided
• Service price is set to $0
• A new ticket is created for the cancellation fee
• No Deposit, Prepayment, or Cancellation Fee
• Service price is set to $0
• Service is marked as canceled
• Ticket is automatically voided
• If a ticket was previously saved or modified, the system will not reset the service price to protect financial records
• For memberships/packages:
• No cancellation fee → credits are not deducted, label remains
• Cancellation fee applied → label is removed

Contents

• Marking an Appointment as No-Show
• Updating a No-Show to “Showed Up”
• Checking Out After a Cancellation Fee

Marking an Appointment as No-Show

1. Launch the MyTime Scheduler app on your device
2. Choose your login method:
   • Standard: Enter your registered email address and password, then tap 'Sign In'
   • Social Login: Select 'Continue with Google' or 'Continue with Apple' to use your existing credentials for a faster login experience. For detailed instructions, learn more here  
3. You will be directed to the schedule by default
4. Locate the appointment you want to mark as a no-show                      
5. Tap on the appointment to view the details
6. At the top of the screen, you will see the appointment status as "Booked." Click on it 
7. You will be taken to a screen with different appointment statuses to choose from. Click on "No-Show"                                                                                                                                    
8. If prompted, choose whether to apply a cancellation fee 
9. If a fee is applied, you will be redirected to POS > New Ticket
10. Click Pay to complete the charge
    

The scheduler will display a red dot icon on the appointment tile to indicate the no-show 

Updating a No-Show to “Showed Up”

If a no-show appointment is updated to Showed Up:

• The status automatically reverts to Booked
• The original service price is restored

To check out the appointment:

1. Click Checkout
2. You will be redirected to POS
3. Click Pay
4. Complete checkout to close the ticket

Checking Out After a Cancellation Fee

If a cancellation fee was charged but the client later arrives:

1. Navigate to POS 
2. Select the +Appointment hyperlink
   
3. Locate and add the appointment to the ticket
4. The full service price will appear
5. Optionally apply a discount to account for the fee already paid
6. Click Pay
7. Complete checkout

For more information, contact us at support@mytime.com. 

Related Articles: 

Installing MyTime on Scheduler App (Android and iOS)

Signing into MyTime on Scheduler App (Android and iOS)

Managing Appointment Requests on Scheduler App

Checking In Appointments on Scheduler App

Scheduling Appointments on Scheduler App