Marking Appointments as No-Show

Modified on Fri, 6 Jun at 12:41 PM

This article provides a step-by-step guide on how to mark an appointment as a no-show.

Things to know:

  • The ability to mark an appointment as no-show is governed by the "Accessing Appointments" access control setting.
  • Appointments without ticket links will display a "Create Ticket" button in the appointment modal, while those with tickets will offer the "View Ticket" option
  • If there's a cancellation policy in place, you'll be prompted to charge a fee when marking an appointment as a no-show
  • The available in package/membership label will still be displayed on the appointment even when the appointment is marked as 'No-Show'
  • Membership/Package credits will not be deducted if the appointment is marked as a no-show.
  • When an appointment is booked online, a ticket is automatically generated. If the appointment is later canceled (either online or in-store), the system will handle the associated ticket based on the service configuration:
    • Deposit Fee Configured: If a deposit is required for the service, canceling the appointment will automatically close the ticket.
    • Prepaid Appointments: If the appointment is prepaid and canceled within the cancellation policy, the ticket is automatically voided.
    • Cancellation Fee Applied:  Whether or not the appointment was prepaid, if a cancellation fee is applied at the time of cancellation, the original ticket will be voided, and a separate ticket will be created specifically for the cancellation fee.
    • Appointments with Tax Applied: If tax is applied to the appointment, canceling it will result in the ticket being automatically voided.
    • No Deposit, Prepayment, Cancellation Fee, or Tax: If none of the above conditions apply, the ticket will be automatically voided upon cancellation.



Marking Appointments as No-Show

  1. Navigate to the Scheduler
  2. Locate and open the appointment you wish to modify                                                                                                     IMG_0335.jpeg 
  3. In the appointment modal, select the drop-down arrow next to the "Booked" status
  4. Choose "No Show" from the drop-down list IMG_0337.jpeg 
  5. If a cancellation fee is configured, you'll receive a prompt asking if you want to apply the fee. IMG_0339.jpeg


If you selected "Yes," you'll be directed to the "New Ticket" screen, where the cancellation fee will be visible

IMG_0341.jpeg       

6. Take Payment


The scheduler will also reflect the change by displaying the no-show icon (Red Dot) on the appointment tile. 

IMG_0344.jpeg

 

For more information, contact us at support@mytime.com or (385) 233-6964.    

 

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