Marking Appointments as No-Show

Modified on Fri, 17 Jan at 12:43 PM

This article provides a step-by-step guide on how to mark an appointment as a no-show.

Things to know:

  • The capability to mark appointments as no-shows is determined by the Edit Appointments access control
  • Appointments without ticket links will display a "Create Ticket" button in the appointment modal, while those with tickets will offer the "View Ticket" option
  • If there's a cancellation policy in place, you'll be prompted to charge a fee when marking an appointment as a no-show
  • For prepaid appointments marked as no-shows, the associated ticket will become void
  • The available in package/membership label will still be displayed on the appointment even when the appointment is marked as 'No-Show'
  • Membership/Package credits will not be deducted if the appointment is marked as a no-show.


Marking Appointments as No-Show

  1. Navigate to the Scheduler
  2. Locate and open the appointment you wish to modify                                                                                                     IMG_0335.jpeg 
  3. In the appointment modal, select the drop-down arrow next to the "Booked" status
  4. Choose "No Show" from the drop-down list                                                                                                                    IMG_0337.jpeg 
  5. If a cancellation fee is configured, you'll receive a prompt asking if you want to apply the fee. IMG_0339.jpeg


If you selected "Yes," you'll be directed to the "New Ticket" screen, where the cancellation fee will be visible

IMG_0341.jpeg        

6. Take Payment


The scheduler will also reflect the change by displaying the no-show icon (Red Dot) on the appointment tile. 

IMG_0344.jpeg

 

For more information, contact us at support@mytime.com or (385) 233-6964.    

 

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