This report displays all no-shows and cancellations for both appointments and class bookings. It includes key details such as client name, date and time, assigned staff member, and cancellation status (e.g., canceled by client, canceled by business, or no-show). If a cancellation reason or fee is recorded, it will also be included in the report.
Things to know:
- The ability to access this report is governed by the "Accessing Reports" access control settings
- For pet merchants, the report will show the word “deceased” in parentheses next to the name of the pet that was marked as deceased.
- Canceled appointments and class bookings will appear in the report on the date they were scheduled and not the date they were canceled.
- Refunds of cancellation fees will be reflected on the date the refund was processed, rather than the original ticket date. For example, if the appointment was cancelled on November 13th but refunded on November 23rd, the report will display the original cancellation fee revenue on November 13th and the refund on November 23rd.
To access this report:
- Navigate to Dashboard
- Select the Reports tab
- Under the Bookings section, select the Cancellation / No-Show report
When the report loads, you can filter by a specific location, staff, and date. If the By Location button is used at the top of the report, you will be able to easily compare metrics across locations and location groupings to see which locations are doing better or worse on that dimension.
Below the By Location button, you have the option to export the report as a CSV, PDF, or print version. Once you have selected your filters, click on the UPDATE button to generate the desired data.
Report Filters
| Filter | Description |
| Location | The location where the appointment was canceled.
|
| Staff | The staff member who was scheduled for the service during the date range and location selected. |
| Date | This range will determine the appointments that were scheduled during the date range selected. |
Report Columns
Column | Description |
| Location | The location where the appointment was canceled. |
| Appointment Time | The date and time of the original appointment. |
| Client | Client associated with the original appointment. |
| Staff | Staff assigned to the original appointment. |
| Service | The name of the service that was schedule or the class's attendee type |
| Status | The person who canceled the booking (customer or merchant). |
| Cancellation Fee | The fee that was charged for the cancellation. The amount charged will be dependent on your settings or the amount that you manually entered. |
| Cancellation Reason | The reason why the appointment was cancelled. |
| Refunds | Shows full or partial refunds of cancellation fees |
For more information, contact us at support@mytime.com or (385) 233-6964.
Related Articles:
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article