By Service Report

This report displays appointment revenue by service category and service name.

Things to know:

• The ability to access this report is governed by the "Accessing Reports" access control settings
  
• Tips and sales tax are not included in the revenue displayed 
• Revenue from closed tickets is listed on the date the ticket was closed (Note: this may be different from the date of the appointment).
• Revenue from appointments without closed tickets will be listed on the date the appointment took place. 
• Refunds will be reflected on the date the refund was processed, rather than the original ticket date. For example, if an item was purchased on November 13th for $100 but refunded on November 23rd, the report will display the original revenue on November 13th and the refund on November 23rd.
• Revenue from deposits is displayed on the date the ticket is closed, not the date the deposit was processed. For example, if an appointment is scheduled for March 9th with a value of $200 and a deposit of $50 was taken on March 4th, no revenue will be shown when filtering by March 4. However, when filtering by March 9 (the date the appointment took place and the ticket was closed), the total revenue of $200 for the service, including the deposit, will be displayed.
• Any additional payments made on tickets with services closed in the past will be reflected on the date the payment was processed.
  • Example: If a ticket was closed in October for $20 and later edited in November with an additional payment of $10:
    • The revenue for October will remain at $20.
    • The revenue for November will reflect the additional $10 payment.

• For multi-day appointments, you can configure your account to display revenue earned on the final date of the appointment instead of the first. For example, if an appointment runs from September 6, 2024, to September 20, 2024, the revenue will be recorded on September 20, 2024. This feature is managed through a hidden setting that only the MyTime team can enable. To activate this setting, please reach out to our Support Team at support@mytime.com. Note that once enabled, this change is irreversible and will only apply to appointments and tickets created after activation.

• Cancelled and no-show appointments are not included in this report
• When filtered by "Revenue At Time of Purchase," membership, gift card, and package redemptions appear in their respective revenue columns (e.g., Service, Class, or Product) and the Prepaid column. The value is deducted from gross revenue to calculate net revenue. If the “Deduct Prepaid Amount from Gross Revenue in Reports” hidden setting is enabled:
  • Prepaid redemptions are automatically deducted from gross revenue and shown as $0.
  • The Prepaid column is hidden entirely from the report.
• To request activation, please contact your account manager or email support@mytime.com. 
  

To access this report:

1. Navigate to Dashboard
2. Select the Reports tab
3. Under the Bookings section, select the By Service report 

When the report opens, you can filter by a specific location, staff, and date. You can choose to view the report by date or location. If the By Location button is used at the top of the report, you will be able to easily compare metrics across locations and location groupings to see which locations are doing better or worse on that dimension.

Below the By Location button, you have the option to download the report as a CSV, PDF, or print version. 

Once you have selected your filters, click on the UPDATE button to generate the desired data.

Report Filters

Report Columns

For more information contact us at support@mytime.com.