Cancellation Policy Settings

How far in advance must clients cancel their appointment?

Configure your cancellation policy according to your preferences. You can choose:

• Up until appointment: Clients can cancel the appointment up until the appointment start time
• Never: If you don’t want clients to be able to cancel online, select never
• Custom: You can set a custom cancellation period here, allowing you to specify the number of minutes, hours, or days a client can cancel before an appointment starts 

 Learn more here.

If a client fails to cancel an appointment in advance, should MyTime charge them?

 If enabled, MyTime will require a credit card to hold appointments and enforce a cancellation policy. You can still choose to accept online payments or require payments in person. 

• Select "Charge client the full amount for their appointment" if the cancellation fee should be the total price of the service
• Select "Charge a percentage of the appointment value" if the cancellation fee should be a percentage of the total price of the service
• Select "Charge a flat fee" if the cancellation fee should be a set dollar amount regardless of the service price

Activate Cancellation Reasons Dropdown

If enabled, you can require cancellation reasons for appointment cancellations. This setting only applies to appointments canceled by your staff members. When canceling appointments on your schedule or removing clients from the waitlist, staff members will be prompted to select a cancellation reason. The cancellation reason will be shown in the Cancellation Report. You can use the +Add link to add the reasons. 

Learn more about cancellation reasons here.