MyTime allows you to enforce cancellation fees if a customer fails to cancel within a predesignated window. Cancellation policies for classes and events can be set up on the individual classes/event. To edit these, go to Class Setup and choose a class. In this article, we will look at the meaning of each option under the Cancellation Policy section on the Settings page.
| Settings | Description |
How far in advance must clients cancel their appointment? | Configure your cancellation policy according to your preferences. You can choose to allow clients to cancel up until the appointment start time or specify a custom time frame for cancellations. If you prefer that clients cannot cancel online, select "Never." Learn more here. |
If a client fails to cancel an appointment in advance, should MyTime charge them? | If enabled, MyTime will require a credit card to hold appointments and enforce a cancellation policy. You can still choose to accept online payments or require payments in person.
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Activate Cancellation Reasons Dropdown | If enabled, you can require cancellation reasons for appointment cancellations. This setting only applies to appointments canceled by your staff members. When canceling appointments on your schedule or removing clients from the waitlist, staff members will be prompted to select a cancellation reason. The cancellation reason will be shown in the Cancellation Report. You can use the +Add link to add the reasons. Learn more about cancellation reasons here. |
Cancellation Policy Message | This setting allows you to customize the message displayed to clients regarding your cancellation policy during online booking. |
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