MyTime allows you to view and track your subscription charges, such as monthly fees, SMS/email overages, and other billing details, from the Billing History page.
Things to Know:
- All subscription fees and overage charges are billed in US Dollars (USD).
- You can choose between two billing options:
- Monthly Billing: Higher monthly cost
- Annual Billing: A single upfront payment for the year
- You can store both a credit card and a bank account on file
- One payment method must be designated as the primary method. The system will not automatically attempt a secondary payment method if the primary method fails.
- Credit Cards: A 2.5% convenience fee applies to subscription payments and SMS/email overages (does not apply to hardware or POS processing).
- ACH (Bank Transfer): Available for US merchants to avoid the 2.5% surcharge. Note: Activation can take up to 7 business days.
- Franchise Subscription Management
- Whether the franchisor (parent) or the franchisee (child) pays is determined when the child account is initially created at the parent level.
- Parent-Paid Accounts: If the parent account is responsible for the subscription, payment details must be updated on the Parent Profile.
- Child-Paid Accounts: If a specific location pays its own subscription, payment details must be updated directly on that Child Account.
- Only the Account Owner has the authority to add or update payment methods, regardless of the billing structure.
- Grace Period & Suspensions
- Immediate Alert: You will receive an email notification the moment a payment attempt fails.
- 7-Day Grace Period: MyTime will automatically retry the charge daily for 7 days before suspending the account.
- Post-Suspension: If unpaid after 7 days, retries move to a monthly schedule.
- Reactivation: Updating your payment method triggers an immediate retry and processes any outstanding balance to restore service.
Contents:
How to View Your Billing History
1. Click the drop-down arrow next to your name in the upper right-hand corner
2. Go to My Account > Billing History
3. Select a date range using the filter
4. Click 'Update' to generate your billing data
Understanding the Billing History Report
Column | Description |
| Date of Charge | The date the charge was applied |
| Charge# | The transaction number associated with the charge |
| Description | Explains the type of charge, such as: - Monthly subscription fees - SMS overages, which indicated how many text message allotments were sent and received (e.g., 650/500 means 650 messages were sent, 500 were included in your plan) - Email overages (e.g., 1200/1000 means 1,200 emails sent, 1,000 allotted) |
| Location | The location the charge is associated with |
| Service Period | The date range for the subscription charge covered |
| Method of Charge | The payment method used (e.g., credit card, ACH) |
| Charge Amount | The total amount billed |
For more information, contact us at support@mytime.com or (385) 233-6964.
Related Articles:
Managing My Communication Preferences
Managing My Account Information
MyTime Subscription Failed Payments
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