Why Are Commissions Missing for Some Items in Compensation Report?

If the commission is missing for products, please verify the following:

• Product/membership/package/gift card commission is set up in the staff member’s profile: If no commission is configured in the staff profile, no commission will be calculated.
• Timing of Commission Setup:
  • Check whether the commission was configured before or after the tickets were closed
  • If the commission was configured after the tickets were closed, confirm whether the “Update historical data” option was selected when saving the profile.
  • If this option was not selected, commissions will not apply retroactively to past tickets. 
    
• The product is commission-eligible, and an employee is selected on the POS ticket: 
  • In Inventory, ensure the “Commission Eligible” checkbox is selected for any products you want to include in commission calculations.
  • Commission is paid to the employee selected in the “Commission” or “Sold By” dropdown next to the item on the ticket.
  • If no employee is selected on the ticket, no commission will be paid to anyone for that item.
• Clocked hours associated with the purchase are eligible for commissions: If a staff member is clocked in under a work type that is not eligible for commissions, they will not earn commission on any products, memberships, packages, or gift cards sold during that time.