Compensation on Gift Card Sales

Modified on Fri, 11 Sep at 11:24 AM

Service providers and support staff members can earn commissions on gift card sales. This article provides information on how commissions are earned from gift card sales.

Things to Know:

The ability to configure commission for gift card sales on a staff profile is governed by the "Accessing Staff Compensation" access control setting.
gift card sales commissions can be set up as either a Flat Amount (a fixed dollar payout per sale) or a Percentage (a set percentage of the gift card sale price).
For a staff member to earn commission on a gift card sale, all of the following conditions must be met:
gift card commission must be explicitly set up in the staff member's profile. If no gift card commission structure exists, the system will record $0 in commission, even if a gift card is sold and the ticket is closed.
A staff member must be selected in the "Sold By" dropdown on the POS ticket before closing. If no employee is assigned to the sale, no commission will be calculated for anyone.
The staff member making the sale must be clocked in under a commission-eligible work type. If they are clocked in under an ineligible work type at the time of checkout, no commission will be generated.
Commission applies only to tickets closed after the commission structure was saved in the staff member's profile. Past closed tickets are not updated retroactively unless the "Update historical data" option is selected when saving the profile update. Example: Jane’s 5% gift card commission is configured on June 1st. Because her May tickets were already closed and "Update historical data" was not checked, no commission will appear for her May gift card sales.
When discounts or promotions are applied to a gift card sale, commissions are calculated based on your account and promotion settings:
Custom Discounts (Manually Applied at POS): Controlled by the "Calculate Product Commissions Post-Discount?" setting under Business Setup > Settings:
If set to YES: Commission is calculated using the discounted gift card price (after the discount is applied).
If set to NO: Commission is calculated using the original gift card price (before the discount is applied).
Promotions (Manual or Automatic): When a promotion is applied, commission calculation follows the specific pre/post-discount rule configured directly on that individual promotion.
Full Refunds: When a ticket is fully refunded, any commission previously earned on the transaction is completely removed from the staff member's Compensation Report.
Partial Refunds: If a ticket is partially refunded, the staff member's commission is automatically recalculated and adjusted based on the remaining un-refunded amount.

Contents:

Setup Commission
Assign Staff for Gift Card Sales in POS

Setup Commission

To set up commissions for gift card sales:

Navigate to Business Setup > Staff & Availability
Filter by the desired location
Select the staff member's profile
Scroll down to the Compensation Reporting > Gift Card Commissions section
Set the commission type to flat amount or percentage, then add the value

Assign Staff for Gift Card Sales in POS

To assign a staff member for gift card sales in POS:

Navigate to POS > New Ticket
Add a client
Select the Products tab on the right
Click the Gift Card option and add the desired information to the gift card modal
On the ticket, choose the staff member who should receive the commission for the gift card sale from the "Sold By" dropdown menu
Take payment and close the ticket