At any given time, you can delete a product and all its SKUs or only a specific SKU. In this article, we will walk through how to manually delete a product and all its SKUs.
Things to Know:
- Deleting a Product
- Removes the product and all its SKUs.
- Completely deletes the product from inventory and sales options.
- Use this option when a product is discontinued or no longer relevant.
- Deleting a SKU
- Removes only the selected SKU, leaving other SKUs or variations of the product unaffected.
- Use this when a specific variation is no longer available or needed.
- If a deleted product is included in an open ticket, attempting to close the ticket will trigger an error: "There are no stocks for X at the ticket location. Please restock first."
- Tickets containing deleted products cannot be refunded. Attempting to process a refund will display this error: "Can't return because there is a product that is no longer carried."
- Deleted products will still appear in reports, and historical data will be retained.
To get started:
- Navigate to POS > Inventory
- Expand the menu next to the product you want to be deleted
- Select the Edit Product Details link
- Click on the Delete link at the bottom left of the modal
- Confirm the action
- The product and all its SKUs will be successfully deleted
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