The table below lists the various notifications sent to location owners, location managers, and service providers regarding bookings, reviews, and alerts.
| Notification | Who receives it? | When is the notification sent? |
| Positive Review (4 & 5 stars) The client left a review on MyTime | Any staff member with the "Receive operations alerts email" checkbox checked. Learn more here | An email is sent immediately after the review is posted |
| Negative Review (1 - 3 stars) The client left a review on MyTime | Any staff member with the "Receive operations alerts email" checkbox checked. Learn more here | An email is sent immediately after the review is posted |
| Tip received via SMS (Client left a tip via SMS) | Location owner & location's email address listed under Business Setup > Business Profile > Edit Location. | An email is sent immediately after the tip is left |
| Gift Card Purchased Online | Any staff member with the "Receive operations alerts email" checkbox checked. Learn more here | An email is sent immediately after the purchase is completed |
| Failed Memberships Payment | Any staff member with the "Receive operations alerts email" checkbox checked. Learn more here | An email is sent immediately after the membership recurring payment fails |
| Online Payment Failed | Any staff member with the "Receive operations alerts email" checkbox checked. Learn more here | An email is sent after the payment processor attempts to charge the card |
| Daily Report | Any staff member with the "Receive daily report email" checkbox checked. Learn more here | An email is sent end of the day - Daily |
| Stock Alerts | Location Manager | An email is sent immediately after inventory hits below min (low stock), when inventory runs out (out of stock) or when a stock expires (expired stock) |
| Communicator | Location Owner | If the client sends a message after business hours, an email is sent 30 seconds later to the location owner |
| Appointment Bookings | Appointment booked by the client: Email and/or SMS notifications are sent to the location's email address listed under Business Setup > Business Profile > Edit Location. If the Appointment Notification option is enabled in a service provider’s profile, they will also receive the notification. Staff member was requested for the appointment booked by the client: Email and/or SMS notifications are sent to the location's email address listed under Business Setup > Business Profile > Edit Location. If the Appointment Notification option is enabled in a service provider’s profile, they will also receive the notification. Appointment booked by business: Email and/or SMS notifications are sent to the service provider if the Appointment Notification option is enabled in their profile. | Immediately after the appointment is booked |
| Appointment Reschedules | Appointment booked by the client, rescheduled by business: Email and/or SMS notifications are sent to the service provider if the Appointment Notification option is enabled in their profile. Appointment booked by business, rescheduled by business: Email and/or SMS notifications are sent to the service provider if the Appointment Notification option is enabled in their profile. | |
| Cancellation Confirmations | Appointment booked by client & canceled by business: Cancellation email and/or SMS is sent to the service provider if they have the appointment notification option checked on their profile
For instructions on configuring notifications for staff members, learn more here. | Immediately after the appointment is canceled |
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