Merchant Notification Schedule

Modified on Thu, 13 Aug at 9:51 AM

The table below lists the various notifications sent to location owners, location managers, and service providers regarding bookings, reviews, and alerts.

Notification	Who receives it?	When is the notification sent?
Positive Review (4 & 5 stars) The client left a review on MyTime	Any staff member with the "Receive operations alerts email" checkbox checked. Learn more here	An email is sent immediately after the review is posted
Negative Review (1 - 3 stars) The client left a review on MyTime	Any staff member with the "Receive operations alerts email" checkbox checked. Learn more here	An email is sent immediately after the review is posted
Tip received via SMS (Client left a tip via SMS)	Location owner & location's email address listed under Business Setup > Business Profile > Edit Location.	An email is sent immediately after the tip is left
Gift Card Purchased Online	Any staff member with the "Receive operations alerts email" checkbox checked. Learn more here	An email is sent immediately after the purchase is completed
Failed Memberships Payment	Any staff member with the "Receive operations alerts email" checkbox checked. Learn more here	An email is sent immediately after the membership recurring payment fails
Online Payment Failed	Any staff member with the "Receive operations alerts email" checkbox checked. Learn more here	An email is sent after the payment processor attempts to charge the card
Daily Report	Any staff member with the "Receive daily report email" checkbox checked. Learn more here	An email is sent end of the day - Daily
Stock Alerts	Location Manager	An email is sent immediately after inventory hits below min (low stock), when inventory runs out (out of stock) or when a stock expires (expired stock)
Communicator	Any staff member at the message's location who has the "Receive operations alerts email" setting enabled. If no staff members at that location are opted in, the company owner receives the email as a fallback. If the message is not tied to a specific location, all opted-in staff across all locations receive the notification.	When a client sends a Communicator message after business hours and the message goes unread, the system routes the alert in the following order: Push Notification: Sent to the owner and all staff members at that location who use the MyTime mobile app. SMS: Sent to the company's mobile number on file if push notifications are unavailable. Email: Sent to every staff member at that location with "Receive operations alerts email" enabled if no mobile number is on file. If no staff members are opted in, the email is sent to the company owner as a fallback.
Appointment Bookings	Appointment booked by the client: Email and/or SMS notifications are sent to the location's email address listed under Business Setup > Business Profile > Edit Location. If the Appointment Notification option is enabled in a service provider’s profile, they will also receive the notification. Staff member was requested for the appointment booked by the client: Email and/or SMS notifications are sent to the location's email address listed under Business Setup > Business Profile > Edit Location. If the Appointment Notification option is enabled in a service provider’s profile, they will also receive the notification. Appointment booked by business: Email and/or SMS notifications are sent to the service provider if the Appointment Notification option is enabled in their profile.	Immediately after the appointment is booked
Appointment Reschedules	Appointment booked by the client, rescheduled by business: Email and/or SMS notifications are sent to the service provider if the Appointment Notification option is enabled in their profile. Appointment booked by business, rescheduled by business: Email and/or SMS notifications are sent to the service provider if the Appointment Notification option is enabled in their profile.
Cancellation Confirmations	Appointment booked by client & canceled by business: Cancellation email and/or SMS is sent to the service provider if they have the appointment notification option checked on their profile Appointment booked by client & canceled by client: Cancellation email and/or SMS notifications are sent to the location's email address listed under Business Setup > Business Profile > Edit Location modal. Additionally, the service provider will receive the notification if the Appointment Notification option is enabled in their profile. Appointment booked by business & canceled by client: Cancellation email and/or SMS notifications are sent to the location's email address listed under Business Setup > Business Profile > Edit Location modal. Additionally, the service provider will receive the notification if the Appointment Notification option is enabled in their profile. Appointment booked by business & canceled by business: Email and/or SMS is sent to the service provider if they have the appointment notification option checked on their profile For instructions on configuring notifications for staff members, learn more here.	Immediately after the appointment is canceled

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