Notify Clients of Appointment Changes on the Scheduler App

Clients can be notified of any changes made to their appointments through automated messages enabled by the business. This article will explain the purpose and function of the 'Notify client of change' toggle on the appointment modal on the scheduler app.

Things to know:

• The ability to notify clients about appointment changes is controlled by the "Accessing Appointments" access setting.
• The "Notify client of change" toggle is enabled by default and available only for existing appointments. It does not appear when scheduling new appointments.
• When enabled, this toggle triggers automated messages for various appointment updates, such as rescheduling, marking an appointment as no-show, service price changes, and cancellations.
• Disabling the "Notify client of change" toggle prevents automated messages from being sent to clients when changes are made to the appointment

To notify clients of appointment changes:

1. Log into the app. For detailed instructions, learn more here
2. Once signed in, you’ll be directed to the Schedule by default
3. Filter to the appropriate location and staff. Learn more here.
4. Locate and select the desired appointment
5. In the appointment modal, scroll to the bottom to find the Notify client of change toggle (enabled by default).
6. Select Save

For more information, contact support at support@mytime.com. 

Related Article:

• Notify Clients of Appointment Changes
• Rescheduling Appointments
• Rescheduling Appointments on Scheduler App
• Marking Appointments as No-Show
• Marking Appointments as No-Show on Scheduler App
• Canceling Appointments In-store
• Canceling Appointments on Scheduler App