Canceling Appointments Online

Your clients can cancel appointments online, providing them with flexibility and convenience. This feature helps reduce no-shows and last-minute cancellations by clearly communicating cancellation policies upfront. It ensures that any applicable cancellation fees are applied automatically, protecting your revenue. Additionally, online cancellations streamline appointment management, saving time for both clients and staff while enhancing overall customer satisfaction.

Things to know:

• Clients can only cancel an appointment outside the cancellation window if it is still in a pending state. Once the appointment is accepted, the cancel link disappears.
• The cancellation policy is always displayed to the client during cancellation.
• If a cancellation fee is configured:
• It only applies if the client cancels within the specified cancellation window.
• The card on file is charged automatically when the fee applies.
• The Appointment Confirmation page will show the fee charged.
• Two tickets are generated: one voided for the original appointment and one active for the fee.
• If the appointment was booked in-store but canceled online, no ticket is created for the original appointment, but a ticket for the fee appears.
• Clients can view all past and upcoming canceled appointments under My Account > Bookings, though the detailed view (e.g., staff name or payment info) is not available.
• When an appointment is booked online, a ticket is automatically generated. If the appointment is later canceled (either online or in-store), the system will handle the associated ticket based on the service configuration:
• Deposit Fee Configured: If a deposit is required for the service, canceling the appointment will automatically close the ticket.
• Prepaid Appointments: If the appointment is prepaid and canceled within the cancellation policy, the ticket is automatically voided.
• If the cancellation occurs outside the policy and a cancellation fee is charged, the ticket will be automatically closed instead.
• Cancellation Fee Applied: Whether or not the appointment was prepaid, if a cancellation fee is applied at the time of cancellation, the ticket will be automatically closed.
• Appointments with Tax Applied: If tax is applied to the appointment, canceling it will result in the ticket being automatically voided.
• No Deposit, Prepayment, Cancellation Fee, or Tax: If none of the above conditions apply, the ticket will be automatically voided upon cancellation.

Contents

• Canceling an Appointment Online
• Canceling an Appointment with a Cancellation Fee

Canceling an Appointment Online

1. Navigate to the business website
2. Click Sign In at the top-right corner
3. Log in using email credentials, Facebook, or Apple
4. Click the dropdown next to your initials and select Account
5. In the left sidebar, click Bookings
6. Click View Details next to the appointment you want to cancel.
7. Select Cancel Booking
8. Confirm by clicking Yes, Cancel Appointment
9. You will be redirected to the Appointment Cancelled page.

Canceling an Appointment with a Cancellation Fee

1. Follow steps 1–6 above.
2. Select Cancel Booking.
3. Confirm by clicking Yes, Cancel Appointment
4. If the cancellation occurs within the cancellation window, a popup will display the applicable fee. You can agree to continue or cancel the cancellation request.
5. If you agree, a cancellation confirmation message will appear, and you will be redirected to the Appointment Cancelled page.

For more information, contact us at support@mytime.com or (385) 233-6964.    

Related Articles:

• Canceling Appointments via the Guest App
• Canceling Appointments
• Canceling Appointments on Scheduler App
• Cancellation Policy Settings
• Cancellation Policy for Appointments