Waitlist Slot Available Automated Message

If your business uses the waitlist feature, clients who are unable to find an available appointment time can join the waitlist. When a slot becomes available—due to cancellations or rescheduling—an automated message can be sent to those on the waitlist. This ensures clients are notified promptly and can book the open time slot, helping to streamline your scheduling process and improve the overall client experience. This article provides a step-by-step guide on how to configure the "Waitlist Slot Available" automated message so that clients receive timely alerts when availability opens up.

Things to know:

• The ability to add clients to the waitlist is governed by the Allow Clients to be Added to Waitlist?  company setting and the "Accessing Appointments" access control setting.
• For instructions on how to add a client to the waitlist, click here.
• When clients receive the notification, they can book an appointment in the newly available time slot.
• For franchise businesses using global marketing, if the “Allow Child Accounts to Edit Global Automated Marketing Templates”hidden setting is enabled, any edits made to the template at the child account level will apply only to that child account.

  
  

To customize the waitlist slot available automated message templates, simply:

1. Navigate to Marketing > Automated Messages
2. Scroll to the Waitlist Slot Available template
3. Hover over the template and select View
4. From here you can edit the following (if your subscription allows)

   • Delivery By: You can specify a fallback delivery method (email, SMS, push notification) when the primary method is unavailable. Learn more here

     • Email: The client must have an email address on file and be opted in to receive transactional emails
     • Text Message: The client must have a mobile number on file and be opted in to receive transactional SMS
     • Push Notification: The client must have the MyTime Guest App installed on their mobile device
     • Use if available: This is the primary method that will be attempted first

     • Use if other methods not available: This method will be attempted if the primary option is unavailable (because contact information is not on file or the user opted out)

     • Never Use: This method will not be used, even if none of the other options are available

   • Reply-to Name: This is the name that appears when clients reply to an automated email. By default, it is pulled from the business name set on the Business Profile page.

   • Reply-to-Email: By default, this is set to the location's email address. 
     • If no email is configured for the location, the system will use the location owner's email instead.
     • If the hidden setting "Use a specific reply-to email for outbound emails" is enabled, the system will use the email address entered in the "Reply-To Email for Outbound Emails" field.

   • Subject Line: The subject line of the email as it will appear in the client’s inbox.

   • Add Directions: Add directions for each location; they will appear in appointment-related emails.

   • Service-Specific Instructions: Include special instructions per service. These will appear in appointment-related emails and SMS. Learn more here.

   • Body of the template    

5. Once you've finished making changes, click Save to update the template.

For more information, contact us at support@mytime.com or (385) 233-6964.

Related Articles:

• Enabling Waitlist
• Adding Clients to the Waitlist
• Waitlist Appointments in Day View
• Customizing Automated Messages
• Global Automated Messages
• Reply-To Email for Outbound Messages
• Waitlist Report