Walk-in Queue in Day View

You can reduce the risk of accidentally scheduling over waiting clients by enabling appointments in the walk-in queue to display directly in the Day View of your schedule. This article walks you through configuring your settings and managing appointments for clients added to the walk-in queue.

Things to know:

• The ability to enable the walk-in queue option is governed by the "Accessing Account Settings" access control setting, while adding and managing appointments in the walk-in queue is governed by the "Accessing Appointments" setting.
  
• This feature is controlled by the "Display Waitlist Appointments on Day View" setting, located in your Settings.
• The Elapsed column updates every second to show exactly how long a client has been waiting
• The Staff column will automatically hide itself if you are operating a single-employee location
• You can manually reorder the queue by dragging and dropping rows
• The Start button turns green the exact moment a client’s quoted wait time has elapsed, signaling they are overdue.
• The Chat button opens the Communicator directly, allowing you to message the client without leaving the screen.
• Clicking Delete will always trigger a confirmation dialog first to prevent accidental removals from the queue.
• Clients added to the walk-in queue appear as striped blocks on the selected staff member’s schedule at the next available appointment slot.
• :Appointment in the walk-in queue
• Do not block availability for online or in-store bookings
• Automatically shift to earlier time slots if a scheduled client cancels
• Move to the next available slot if someone books over the reserved time

Contents

• How to Display Walk-In Queue Appointments in Day View
• How to Add and Manage Appointments in the Walk-in Queue
• Viewing Appointments in the Walk-in Queue in Day View

How to Display Walk-In Queue Appointments in Day View

To see your walk-in queue directly on your calendar, you must first enable it in your business settings:

1. Go to Business Setup > Settings
   
2. Scroll down to the Calendar section
   
3. Toggle Enable Walk-In Queue Manager to YES
   
4. Once enabled, additional options will appear. Toggle Display Waitlist Appointments On Day View? to YES
5. Click Save

How to Add and Manage Appointments in the Walk-in Queue

Once the settings are enabled, follow these steps:

1. Navigate to the Schedule
2. Click the Open Waitlist button on the left side of the screen.
3. Select the Walk-Ins tab
4. Click the + Add Clients to Waitlist button
5. In the Edit Client in Waitlist modal, complete the following:
   • Select the client
   • Choose the service and preferred staff member
6. Click Save. The client will now appear in the walk-in queue within the Waitlist modal

Viewing Appointments in the Walk-in Queue in Day View

When a client is added to the walk-in queue, their appointment appears as a striped block on the selected staff member's calendar at their next available time.

• Booking Availability: The appointment will hold a Waiting status and will not interfere with your online or in-store booking availability.
  
• Starting the Service: When a slot becomes available and you are ready for the client, click the striped appointment block on the calendar and select Start Service.
  
• Checking In: Once started, the appointment status will automatically update to Checked-In, and the client will be removed from the waitlist.
  
• Completing the Appointment: Once the service is complete, update the status to Checked-Out to log the final duration of the appointment.

For more information contact us at support@mytime.com.

Related Articles:

Appointments in Split View

Enabling Walk-In Queue

Walk-In Queue Maximum Wait Time

Adding Clients to Walk-In Queue

Adding Clients to Walk-In Queue on Scheduler App

Online Walk-in Queue

Walk-in Queue on Guest App

Walk-in Queue/Appointment via Kiosk