Booking Group Appointments Online

Modified on Thu, 19 Feb at 10:36 AM

Clients can book group appointments online by selecting the desired quantity of resources or participants. If minimum and maximum quantities are set for a service, the service will only appear when the selected quantity falls within that range.

Things to know.

The ability to book group appointments is controlled by a hidden setting. Learn more here
Online booking must be enabled for the business
Enabling the group appointment feature overrides the existing multi-client feature
The selected quantity determines which services appear as available. Example, if a client select a quantity of 3, only services that allow 3 or more clients will appear as available to book.
Additional customization options (enabled by MyTime Support upon request):
- Add additional clients without email or phone: Allows bookings without requiring contact details for extra clients at checkout.
- Add additional clients not required: Allows partial entry of additional client details during booking, with the option to complete later.
  Disable notifications for additional clients: Prevents automatic booking notifications from being sent to added clients.
The “Additional clients not required” setting controls whether additional guest information must be completed during booking.

When enabled: Additional guest information forms are collapsed by default. The header will display: “Additional Guest Information is optional but appreciated.”
When disabled: Additional guest information forms are expanded by default. The header will display: “Additional Guest Information is required—please provide it to complete your booking.”
When booking a service online that requires a deposit, clients can choose to pay a partial amount using a gift card or pay the full amount using any available method.
Pay In Person
If the gift card balance covers the full deposit: The client can enter their gift card code at checkout. The gift card will be applied to the deposit, and any remaining balance on the gift card can be used toward the service total when paying in-store. If needed, another payment method can be used to pay the remaining amount in person.
If the gift card covers only part of the deposit: The system will apply the gift card for the available amount. The remaining portion of the deposit will be charged to the client’s credit card at checkout. The client can then pay any remaining service balance in person.
Pay Online
If the gift card covers the deposit and the remaining service balance: The entire amount will be paid using the gift card once it is applied at checkout.
If the gift card covers only the deposit: The gift card will be applied to the deposit, and the credit card will be charged for the remaining service balance.
If the gift card covers only part of the deposit: The system will apply the gift card to the portion it can cover. The client’s credit card will then be charged for the remainder of the deposit and any remaining service fees at checkout.
This feature is controlled by the 'Enable Paying Deposit via Gift Card' setting, which can only be enabled by MyTime Support.
A ticket is automatically generated once the appointment is booked online.

To book group appointments online, your client should:

Navigate to your booking page using the provided booking URL or the "Book" button on your website
Select a Location (if your business has multiple locations)
On the Book Appointment page, use the Quantity drop-down menu (custom field) to choose the desired number of participants. If a minimum or maximum quantity is set for the service, only quantities within that range will display the service.
Click Book next to the desired service and choose a time on the Pick a Time page
On the Checkout page, the selected quantity will appear with the appointment details
Complete any required intake forms, provide payment details (if applicable), and enter additional participant information.
Click Complete Booking to finalize the appointment

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