Marking Appointments as No-Show

This article explains how to mark an appointment as a no-show and how the system handles related tickets and payments.

Things to know:

• The ability to mark an appointment as a no-show is controlled by the “Accessing Appointments” access setting
• The No Show option is only available after the appointment start time has passed
• Appointments that are already checked in must be checked out first before they can be marked as no-show
• If the appointment has already been paid, you will receive an error: “This appointment has been paid for. Please refund or edit the ticket before canceling.”
• If a cancellation policy is configured, you will be prompted to charge a fee when marking a no-show
• The appointment audit trail records the date, time, and staff member who updated the status
• When an appointment is marked as a no-show, the system updates the associated ticket based on how the appointment was paid.
• Deposit Paid (No Additional Payments)
• Service price is set to $0
• Deposit is retained
• Ticket is automatically closed
• Deposit + Additional Payments
• Service price remains unchanged
• Ticket remains open to prevent discrepancies
• To close the ticket:
• Refund the extra payment(s) and set price to $0, or
• Adjust the service price to match total payments
• Prepaid Appointment
• Service price is set to $0
• Service is marked as canceled
• Ticket is automatically voided
• Cancellation Fee Applied
• Original ticket is voided
• Service price is set to $0
• A new ticket is created for the cancellation fee
• No Deposit, Prepayment, or Cancellation Fee
• Service price is set to $0
• Service is marked as canceled
• Ticket is automatically voided
• If a ticket was previously saved or modified, the system will not reset the service price to protect financial records

• For memberships/packages:
• No cancellation fee → credits are not deducted, label remains
• Cancellation fee applied → label is removed

Contents: 

• Marking an Appointment as No-Show
• Updating a No-Show to “Showed Up”
• Checking Out After a Cancellation Fee

Marking an Appointment as No-Show

1. Navigate to the Scheduler
2. Locate and open the appointment
3. Click the drop-down next to the Booked status
4. Select No Show
5. If prompted, choose whether to apply a cancellation fee
6. If a fee is applied, you will be redirected to POS > New Ticket
7. Click Take Payment to complete the charge

The scheduler will display a red dot icon on the appointment tile to indicate the no-show

Updating a No-Show to “Showed Up”

If a no-show appointment is updated to Showed Up:

• The status automatically reverts to Booked
• The original service price is restored

To check out the appointment:

1. Click Create Ticket
2. You will be redirected to POS
3. Click Take Payment
4. Complete checkout to close the ticket

Checking Out After a Cancellation Fee

If a cancellation fee was charged but the client later arrives:

1. Navigate to POS > New Ticket
2. Select the correct location
3. Go to the Services tab
4. Add the appointment to the ticket
5. The full service price will appear
6. Optionally apply a discount to account for the fee already paid
7. Click Take Payment
8. Complete checkout

For more information, contact us at support@mytime.com or (385) 233-6964.    

Related Articles: 

• Marking Appointments as No-Show on Scheduler App
• Canceling Appointments
• Cancellation Policy for Appointments
• Appointment Statuses