Cancellations / No-Shows Report

Modified on Sun, 7 Dec at 1:53 PM

This report displays all no-shows and cancellations for both appointments and class bookings. It includes key details such as client name, date and time, assigned staff member, and cancellation status (e.g., cancelled by client, cancelled by business, or no-show). If a cancellation reason or fee is recorded, it will also be included in the report.

Things to know:

The ability to access this report is governed by the "Accessing Reports" access control settings
For pet merchants, the report will show the word “deceased” in parentheses next to the name of the pet that was marked as deceased.
Cancelled appointments and class bookings will appear in the report on the date they were scheduled and not the date they were cancelled. For example, if a class was scheduled for June 10 but the attendee cancelled on June 8, the booking will still appear in the report under June 10, since that was the original scheduled date—not the cancellation date.
Refunds of cancellation fees will be reflected on the date the refund was processed, rather than the original ticket date. For example, if the appointment was cancelled on November 13th but refunded on November 23rd, the report will display the original cancellation fee revenue on November 13th and the refund on November 23rd.

To access this report:

Navigate to Dashboard
Select the Reports tab
Under the Bookings section, select the Cancellation / No-Show report

When the report loads, you can filter by a specific location, staff, and date. If the By Location button is used at the top of the report, you will be able to easily compare metrics across locations and location groupings to see which locations are doing better or worse on that dimension.

Below the By Location button, you have the option to export the report as a CSV, PDF, or print version. Once you have selected your filters, click on the UPDATE button to generate the desired data.

Report Filters

Filter	Description
Location	The location where the appointment was cancelled. Accounts with One Location: No location filter is shown Accounts with Multiple Locations: The location filter allows you to view data for a specific location or all locations within that account
Staff	The staff member who was scheduled for the service during the date range and location selected.
Date	This range will determine the appointments that were scheduled during the date range selected.

Report Columns

Column	Description
Location	The location where the appointment was cancelled. This column is only shown when filtered to 'Location.'
Scheduled Time	The date and time of the original appointment.
Client	Client associated with the original appointment.
Staff	Staff assigned to the original appointment.
Employee ID	The employee ID of the staff member is configured and found on the staff member's profile. This column is only displayed if the employee ID setting is enabled. Learn more about employee IDs here.
Service	The name of the service that was scheduled or the class's attendee type
Status	The person who cancelled the booking (customer or merchant).
Cancellation Fee	The fee that was charged for the cancellation. The amount charged will be dependent on your settings or the amount that you manually entered.
Cancellation Refunds	Shows full or partial refunds of cancellation fees
Cancellation Reason	The reason why the appointment was cancelled.

For more information, contact us at support@mytime.com or (385) 233-6964.

Related Articles:

By Date Report

By Service Report

By Resources Report

By Source of Booking Report

By Client Report

By Location Report

By Staff Member Report

By Time of Day Report

By Day of Week Report