Cancellations / No-Shows Report

Modified on Wed, 4 Mar at 10:33 AM

This report displays all no-shows and cancellations for both appointments and class bookings. It includes key details such as client name, date and time, assigned staff member, and cancellation status (e.g., cancelled by client, cancelled by business, or no-show). If a cancellation reason or fee is recorded, it will also be included in the report.

Things to know:

The ability to access this report is governed by the "Accessing Reports" access control settings
For pet merchants, the report will show the word “deceased” in parentheses next to the name of the pet that was marked as deceased.
Cancelled appointments and class bookings will appear in the report on the date they were scheduled and not the date they were cancelled. For example, if a class was scheduled for June 10 but the attendee cancelled on June 8, the booking will still appear in the report under June 10, since that was the original scheduled date—not the cancellation date.
Refunds of cancellation fees will be reflected on the date the refund was processed, rather than the original ticket date. For example, if the appointment was cancelled on November 13th but refunded on November 23rd, the report will display the original cancellation fee revenue on November 13th and the refund on November 23rd.
This report is not visible to businesses that do not offer appointments or classes
The report can only be exported in Summary View, which consolidates data by category such as location, staff member, or service type. This view is ideal for high-level analysis, allowing you to review total revenue and overall performance metrics without displaying individual transactions.

To access this report:

Navigate to Dashboard
Select the Reports tab
Under the Bookings section, select the Cancellation / No-Show report

When the report loads, you can filter by a specific location, staff, and date. If the By Location button is used at the top of the report, you will be able to easily compare metrics across locations and location groupings to see which locations are doing better or worse on that dimension.

Below the By Location button, you have the option to export the report as a CSV, PDF, or print version. Once you have selected your filters, click on the UPDATE button to generate the desired data.

Report Filters

Filter	Description
Location	The location where the appointment was cancelled. Accounts with One Location: No location filter is shown Accounts with Multiple Locations: The location filter allows you to view data for a specific location or all locations within that account
Staff	The staff member who was scheduled for the service during the date range and location selected.
Date	This range will determine the appointments that were scheduled during the date range selected.

Report Columns

Column	Description
Location	The business location where the appointment was cancelled. (Note: Only visible when filtered by 'Location')
Scheduled For	The original date and time the appointment was set to occur.
Booked At	The date and time the original booking was created.
Cancelled At	The date and time the booking was officially cancelled.
Client	The name of the client associated with the original appointment.
Staff	The staff member who was assigned to the original appointment.
Employee ID	The unique ID configured in the staff member's profile. (Note: Only visible if the Employee ID setting is enabled) Learn more about employee IDs here.
Service	The name of the scheduled service or the specific attendee type for a class.
Status	Identifies who initiated the cancellation (Customer or Merchant).
Cancellation Fee	The total fee charged for the cancellation, based on your cancellation settings or a manually entered amount.
Cancellation Refund	Displays any full or partial refunds issued for a previously charged cancellation fee.
Cancellation Reason	The specific reason provided for why the appointment was cancelled.
Time Between Booking and Cancellation	The duration of time that passed from the moment the appointment was booked until it was cancelled.
Time Between Cancellation and Appointment	The "lead time" or duration between the moment of cancellation and the scheduled appointment time.

For more information, contact us at support@mytime.com or (385) 233-6964.

Related Articles:

By Date Report

By Service Report

By Resources Report

By Source of Booking Report

By Client Report

By Location Report

By Staff Member Report

By Time of Day Report

By Day of Week Report