Cancellations / No-Shows Report

Modified on Tue, 28 Jan at 10:16 AM

This report displays all no-shows and canceled appointments. It also displays all relevant information about the missed appointment, such as the name of the client, appointment time, assigned employee, and the status of the canceled appointment (e.g. canceled by consumer, canceled by merchant, or no show). If you have a cancellation fee or reason in place, this will also appear in the report.

Things to know:

For pet merchants, the report will show the word “deceased” in parentheses next to the name of the pet that was marked as deceased.
Canceled appointments will appear in the report on the date they were scheduled and not the date they were cancelled.
Refunds of cancellation fees will be reflected on the date the refund was processed, rather than the original ticket date. For example, if the appointment was cancelled on November 13th but refunded on November 23rd, the report will display the original cancellation fee revenue on November 13th and the refund on November 23rd.

To access this report:

Navigate to Dashboard
Select the Reports tab
Under the Bookings section, select the Cancellation / No-Show report

When the report loads, you can filter by a specific location, staff, and date. If the By Location button is used at the top of the report, you will be able to easily compare metrics across locations and location groupings to see which locations are doing better or worse on that dimension.

Below the By Location button, you have the option to export the report as a CSV, PDF, or print version. Once you have selected your filters, click on the UPDATE button to generate the desired data.

Report Filters

Filter	Description
Location	The location where the appointment is scheduled.
Staff	The staff member who was scheduled for the service during the date range and location selected.
Date	This range will determine the appointments that were scheduled during the date range selected.

Report Columns

Column	Description
Location	The location where the appointment was canceled.
Appointment Time	The date and time of the original appointment.
Client	Client associated with the original appointment.
Staff	Staff assigned to the original appointment.
Service	The name of the service that was scheduled.
Status	The person who canceled the booking (customer or merchant).
Cancellation Fee	The fee that was charged for the cancellation. The amount charged will be dependent on your settings or the amount that you manually entered.
Cancellation Reason	The reason why the appointment was cancelled.
Refunds	Shows full or partial refunds of cancellation fees

For more information contact us at support@mytime.com.