Open Tickets Report

Modified on Fri, 24 Jan at 4:19 PM

This report displays all tickets that have been booked online, saved, or where payment has been made in part or in full but the ticket has not been closed.

Things to know:

The Open Tickets report can be accessed from the POS or Reports tab
This report filters appointments based on the date the ticket was created
If an appointment is booked online, it will be recorded in the report on the date the booking was made. For instance, if the appointment was booked online on August 4 for a service on August 10, the ticket will appear in the report on August 4.
For pet merchants, the report will show the word “deceased” in parentheses next to the name of the pet that was marked as deceased.
Attempting to close an open ticket that includes a deleted product will trigger the error message: "There are no stocks for X at the ticket location. Please restock first."

Access from the POS tab:

Navigate to POS
Select the Open Tickets tab

Access from the Reports tab:

Navigate to Dashboard
Select the Reports tab
Under the Point Of Sale section, select the Open Tickets report

When the report opens, you can filter by a specific location, staff, item, and date. You also have the ability to export to Excel, PDF, or print.

Once you have selected your filters, click on the UPDATE button to generate the desired data.

Report Filters

Filter	Description
Location	The location where the appointment is scheduled.
Staff	The staff member who performed the service during the date range and location selected.
Service/Products	Filter to view open tickets on service, products or both
Date	This range will determine the appointments that were booked during the date range selected.

Report Columns

Column	Description
Created	The date the ticket was created
Time	The time the ticket was created or saved
Appointment Date	The date and time of the appointment. The column is sortable and based on the appointment date and time. Appointments will be displayed chronologically, with the earliest date and time at the top of the list.
Client	Client associated with the appointment or purchase. Clicking this link opens the client's profile.
Ticket #	The classifying number associated with the ticket. Clicking this link opens the ticket.
Amount	The total value of the ticket
Fees	Displays the credit card processing fees for credit card transactions performed throughout the day. This only applies to merchants using Stripe. If you are using your own credit card software, or TSYS and receive a bill from them directly you will not see this column.
Tendered	The total amount tendered
Status	Indicates whether the appointment was booked online, the type of payment tendered, or whether the ticket was saved.