Register Closeout Report

Modified on Tue, 14 Oct at 2:40 PM

This report displays all transactions processed during the day. It can be accessed from the POS or Reports tab.

Things to know:

For franchise businesses, this report is not visible at the parent level because the POS is not accessible there.
Transactions will only be recorded in the register if the register is open and selected at the ticket payment step.
Registers left open overnight will be automatically closed by the system a few minutes after midnight (merchant time). The system will assume a perfect count for cash/checks and credit cards when closing.
Full Gift Card Redemptions:
- In-store: Reflected on the date the ticket is closed in the Register Closeout Report.
- Online: Does not appear in the Register Closeout Report but is displayed on the date it is redeemed in the Business Snapshot report (even if the ticket remains open).
- Example (Online Redemption): If a $200 gift card is redeemed online on September 18 to prepay for an appointment on September 23, the Register Closeout Report will not display the redemption since the payment occurred online and the ticket remains open until the appointment date. However, the Business Snapshot Report will record the $200 redemption on September 18, ensuring the payment is reflected on the actual date it was taken.
Partial Gift Card Redemptions:
- In-store: Displayed on the date the gift card is redeemed in the Register Closeout Report.
- Online: Displayed on the date the gift card is redeemed in both the Register Closeout and Business Snapshot reports (even if the ticket remains open).
The Register Closeout Report generally reflects payments by date but will not display the following when they occur online or before a ticket is closed:
- Full gift card redemptions
- Prepaid appointments
- Membership or package redemptions

Access from the POS tab:

Navigate to POS
Select the Registers tab

Access from the Reports tab:

Navigate to Dashboard
Select the Reports tab
Under the Point Of Sale section, select the All Registers report

Once on the register page, you can filter by location and date. To access the report, select the View Report button next to the closed register.

Report Fields

Field	Description
Date/Time	The date and time when the ticket was closed or refunded.
Ticket #	The ticket number. Clicking the link opens the ticket details.
Type	The payment method used (e.g., cash, credit card, prepaid deposits).
Amount	The total amount collected for the transaction.
Adjustment	Manual adjustments made, including withdrawals and deposits.
Closed By	The name of the staff member who closed the ticket.
Count	The amount manually entered when closing the register.
Over/Short	The difference between the expected amount in the register and the actual amount counted.
Starting Cash	Cash counted in the register at the start of the day.
Opening Overage	The difference between the total expected opening cash and the actual opening cash is counted.
Closing Cash	Cash counted in the register at the end of the day.
Closing Overage	The difference between the expected closing cash and the actual closing cash counted.
Cash Float	Cash remaining in the register after closing.
Gift Cards	Payment received via gift cards
Others	Payment received via other payment methods
Credit Cards Processed	Payment received via credit cards
Credit Cards Overage / Shortage	The difference between expected and actual credit card amounts is counted in the register.
Checks Overage / Shortage	The difference between expected and actual check amounts is counted in the register.
Cash to Bank	Cash physically sent to the bank.
Checks to Bank	Checks physically sent to the bank.
Total Deposit to Bank	Combined total of cash and checks sent to the bank.
Notes	Any information entered by the staff member when closing the register.

For more information, contact us at support@mytime.com or (385) 233-6964.

Related Articles:

Closing the Register

Depositing and Withdrawing Cash from the Register

Attaching Images/Files To The Register

Withdrawing Tips from the Register