When service pricing and duration are the same for all locations and staff members, changing the price on one location will update it for all locations.
Things to know:
- The ability to set or edit service prices and durations is governed by the "Assigning Service Prices" and "Assigning Service Durations" access control settings.
- For franchise businesses, the "Do prices vary by staff member?" and "Do service durations vary by staff member?" settings on the Business Setup > Settings page are configured at the parent level and cannot be adjusted at the child level.
- When the "Do prices vary by staff member?" and "Do service durations vary by staff member?" settings are changed at the parent level, the price and duration for services will be retained only at the first location under each child account. However, for any additional locations, the service price and duration will be reset.
- If the "Prices are the same for all locations and staff members" setting is enabled, adjusting the price of global services on the parent account will automatically update the prices at all child locations that already have a price set for the selected service(s). However, changing the price from the child level will only affect the locations for that child account
- When setting service prices at the parent level, the configured price will be retained across all child company locations as you switch between them. However, if you're logged in directly to a child account, the price will only be visible if it was originally set from that specific child location. For example, a franchise business has 3 child company locations; Location A, B & C, with a price originally configured for location A & B. At the parent level, the price for the “Deep Tissue Massage” service is set to $120 for Location A:
- When viewing the service the parent level, switching between child accounts using the location filter will display the $120 price for all three locations.
- When viewing the service at the child level,
- If logged into Location A & B, the $120 price will be dislayed
- If logged into Location C, the $120 price will not be displayed because there was no price set for that child account.
- Staff titles are not applied when the pricing and duration settings are configured to be the same across all locations and staff members.
- For a service to be bookable online or in-store, it must meet the following three criteria:
- Staff Assignment: At least one staff member must be assigned to the service
- Duration: The duration must be set to 1 minute or more
- Price: The price must be $0 or greater
- Note on Add-ons: Unlike standard services, add-ons are more flexible and can have a duration of 0 minutes or more.
- Assigning services can be done in two ways:
- From the staff profile: Open the staff profile, go to the Services section, select the desired service(s), and set the prices and duration for each location. Learn more here.
- From the service menu: Select the location, open the service, go to the "Qualified Staff" section, add the staff member, and then set their price and duration. Learn more here.
- If a service does not have a price of $0 or more set in the service menu, you will be unable to assign it to a staff member. Attempting to do so will trigger the following error: “To select this service, please assign at least one staff member and set the price on the service setup page."
- If an employee works at multiple locations, a price and duration will need to be set for them at each location.
- The way your service price appears to clients depends on the Price Varies setting and the dollar amount entered:
- Displaying "Price Varies": If the Price Varies toggle is checked and all staff/location prices are set to $0, the system hides the dollar amount and displays "Price Varies" to the client.
- Displaying a Price with a Disclaimer: If the Price Varies checkbox is checked but you have entered a non-zero price (e.g., $50), the system will display the price normally. However, it will automatically add the disclaimer "Final price may vary after consultation" to the service details.
- Displaying a Free Service: If the Price Varies checkbox is unchecked and the price is set to $0, the service will be displayed as a standard free service without any "Price Varies" text or disclaimers.
Contents:
- Enable Service Pricing & Duration for all Locations and Staff Members
- Configuring Service Price and Duration for Services
Enable Service Pricing & Duration for all Locations and Staff Members
To configure service pricing & duration the same for all locations and staff members:
- Navigate to your Business Setup > Settings page
- Under the Staff section, select the following:
- Do prices vary by staff member? Prices are the same for all locations and staff members
- Do service durations vary by staff member? Service durations are the same for all locations and staff members
- Save your changes
Configuring Service Price and Duration for Services
To configure service price and duration for services:
- Go to Business Setup > Services Menu
- Click on the Edit link next to the appropriate service
- When modal opens:
- Enter the Duration of the service
- Assign the staff members who can perform the service
- Set a price
- Save your changes
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