Step 1 - Adding a new printer to your PC
Windows
Step-by-step (coming soon)
- IMPORTANT! Do not connect your printer to a computer yet! Follow the steps below!
- Download Windows PC Drivers by following the link below:
Mac OS X
- Plug the ZD410 printer into power. Plug the USB cable into the printer and computer.
- + Add Printer in System Settings > Printers & Scanners
- Make sure to select the ZPL version
Step 2 - Load paper +
- Click here for the load paper video
- Adjust the Movable Sensor for Web (Gap) Sensing (see image below).
Step 3 - Calibrate the Paper +
Step 4 - Set Paper Size
Windows
- Click Start > Settings > Devices > Printers & Scanners > click the Zebra printer > click Manage > click Printing Preferences.
- Set the paper size according to the paper you will be using.
- The example below shows a paper that is 2.375W x 1H. The default paper size is 2W x 1H. Please use this size unless instructed otherwise.
- For odd-sized paper, Zebra will often round up or down to their nearest supported size. This is normal and should not cause any printing issues.
Mac OS X
Click the link below and scroll to the section named "Logging into CUPS" (about 1/2 down).
https://supportcommunity.zebra.com/s/article/000012134?language=en_US
Once you reach step 4 in the link above, see the screenshot below to set the paper size:
Troubleshoot
Status Light Flashing Green
Meaning:
The printer has just been powered on or rebooted and is currently in standby mode.
Solution:
Press the Feed button once. The light should turn solid green, indicating the printer is ready.
Status Light Flashing Red
Meaning:
The printer has detected an incorrect paper size or needs to be recalibrated.
Solution:
Follow Setup Step 2, then Step 3 from the setup instructions above to set media sensor and recalibrate your printer.
Status Light Solid Green, But Printer Will Not Print
Meaning:
There is likely a communication issue between your PC and the Zebra printer.
Solution:
Restart your PC and try printing again.
Print Preview Shows Images Bleeding Off Label Edges
Solution:
Follow Steps 2 and 3 above to recalibrate your printer.
Please also ensure you are using Google Chrome for printing.
If you do not have Chrome, you can download it here.
Incorrect Print Quantity
Example: You requested to print 4 labels, but only 2 were printed.
Solution:
Follow Step 4 above to confirm your paper size settings.
In most cases, the correct paper size is 2” W x 1” H.
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