Zebra ZD410 / ZD411

Step 1 - Adding a new printer to your PC 

Windows

Step-by-step (coming soon)

• IMPORTANT! Do not connect your printer to a computer yet! Follow the steps below! 
• Download Windows PC Drivers by following the link below:
  • https://www.zebra.com/us/en/support-downloads/printers/desktop/zd411.html#Tab-item-94ff05ee9d-tab
  • See the screenshot here on how to locate the correct Windows Driver in reference to the link above. 

Mac OS X

• Plug the ZD410 printer into power. Plug the USB cable into the printer and computer.
• + Add Printer in System Settings > Printers & Scanners
  • Make sure to select the ZPL version

Step 2 - Load paper +

• Click here for the load paper video
• Adjust the Movable Sensor for Web (Gap) Sensing (see image below).

Step 3 - Calibrate the Paper +

• Click here for the calibration video

Step 4 - Set Paper Size

Windows

• Click Start > Settings > Devices > Printers & Scanners > click the Zebra printer > click Manage > click Printing Preferences.
• Set the paper size according to the paper you will be using.
  • The example below shows a paper that is 2.375W x 1H. The default paper size is 2W x 1H. Please use this size unless instructed otherwise.  
  • For odd-sized paper, Zebra will often round up or down to their nearest supported size. This is normal and should not cause any printing issues. 

Mac OS X

Click the link below and scroll to the section named "Logging into CUPS" (about 1/2 down).

https://supportcommunity.zebra.com/s/article/000012134?language=en_US

Once you reach step 4 in the link above, see the screenshot below to set the paper size:

Troubleshoot 

Status Light Flashing Green

Meaning:
The printer has just been powered on or rebooted and is currently in standby mode.

Solution:
Press the Feed button once. The light should turn solid green, indicating the printer is ready.

Status Light Flashing Red

Meaning:
The printer has detected an incorrect paper size or needs to be recalibrated.

Solution:
Follow Setup Step 2, then Step 3 from the setup instructions above to set media sensor and recalibrate your printer.

Status Light Solid Green, But Printer Will Not Print

Meaning:
There is likely a communication issue between your PC and the Zebra printer.

Solution:
Restart your PC and try printing again. 

Print Preview Shows Images Bleeding Off Label Edges

Solution:
Follow Steps 2 and 3 above to recalibrate your printer.
Please also ensure you are using Google Chrome for printing.
If you do not have Chrome, you can download it here.

Incorrect Print Quantity

Example: You requested to print 4 labels, but only 2 were printed.

Solution:
Follow Step 4 above to confirm your paper size settings.
In most cases, the correct paper size is 2” W x 1” H.