The Loyalty Points Audit Trail provides a detailed and transparent view of all loyalty point activity. It tracks how points are earned, redeemed, and adjusted, along with the associated ticket numbers.
Things to know:
- Access to the Loyalty Points Audit Trail is controlled by the “Accessing Loyalty Points” access control setting.
- Loyalty points are earned based on the combined purchases or activities of all members or pets linked to the primary account.
Contents
How to View Loyalty Activity
To view a client’s loyalty points history:
- Go to the Clients tab
- Search for and select the desired client profile
- Scroll to the Loyalty Program section
- Click the "View Loyalty Activity" link
A modal will appear showing detailed loyalty activity.
Loyalty Activity Fields
| Field | Description |
| Date/Time | The date and time when the loyalty points were earned or redeemed. |
| Ticket # | The ticket associated with the transaction. Click to view the POS ticket. |
| Transaction Type | The type of action taken—whether points were earned, redeemed, or adjusted. |
| Change | The previous loyalty points balance before the transaction. |
| Balance | The updated loyalty points balance after the transaction. |
Related Articles:
- Loyalty Program Configuration
- Loyalty Points on Client Profile
- Editing Loyalty Points on Client Profiles
- Loyalty Program on My Account
- Redeeming Loyalty Points in POS
- Redeeming Loyalty Points Online
- Viewing Loyalty Points Earned
- Loyalty Activity Report
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