You can view and edit a client’s loyalty points directly from their profile. This section provides a detailed view of total points earned, redeemable value, and ticket numbers associated with both earned and redeemed transactions.
Things to know:
- The ability to edit loyalty points on client profiles is governed by the "Accessing Loyalty Points" access control setting.
- Loyalty points are accumulated based on activities and purchases made by the primary client, as well as any linked members or pets.
- Any manual adjustments made to loyalty points are recorded in the Audit Trail for tracking and transparency.
To edit a client's loyalty points:
- Navigate to the Clients tab
- Search for and select the desired client profile
- Scroll down to the Loyalty Program section
- Click the dropdown arrow to expand the section
- Click the Edit Loyalty Points button
- In the Edit Loyalty Points modal, adjust the points by:
- Clicking the up/down arrows, or manually entering the desired value
- Clicking the up/down arrows, or manually entering the desired value
- Click Save to apply the changes
The updated point balance will appear immediately and will be logged in the Audit Trail.
For more information contact us at support@mytime.com.
Related Article:
- Loyalty Program Configuration
- Loyalty Points on Client Profile
- Viewing Loyalty Points Earned
- Redeeming Loyalty Points in POS
- Redeeming Loyalty Points Online
- Loyalty Activity Report
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