Class Specific Instructions For Email & SMS Templates

This article explains how to configure class-specific instructions for automated email and SMS notifications. These instructions allow you to include details unique to each class in the messages sent to clients.

Things to know:

• The ability to configure class-specific instructions is controlled by the Accessing Automated Messages access control setting.
• Class-specific instructions can only be added to Class Notifications.
• Classes appear in the modal in the same order as they are listed in the Class menu.
• Instructions can only be added to individual classes, not to class categories.
• Each class template requires its own set of instructions—there is no option to copy instructions from one template to another.
• For franchise businesses, instructions cannot be added at the parent account level; they can only be configured at the child account level.

Contents

• Configuring Class-Specific Instructions for Email Templates
• Configuring Class-Specific Instructions for SMS Templates

Configuring Class-Specific Instructions for Email Templates

1. Go to Marketing > Automated Messages
2. Hover over the desired template and select View
3. Click the Email tab
4. Select the + Class-specific Instructions hyperlink
5. In the Class-Specific Instructions modal, a list of all available classes will appear
6. Click Add to enter instructions for each class
7. You can include photos and links if needed
8. After entering instructions for the selected class(es), click Done, then Save at the bottom of the modal
9. To place the instructions in the template, click the Service Instruction icon and insert the text wherever desired
10. Click Save to finalize your changes

Once saved, any class-related email notifications sent to clients will automatically include the class-specific instructions.

Configuring Class-Specific Instructions for SMS Templates

1. Go to Marketing > Automated Messages
2. Hover over the desired template and select View
3. Click the Text Message tab
4. Select the + Class-specific Instructions hyperlink
5. In the Class-Specific Instructions modal, a list of all available classes will appear
6. Click Add to enter instructions for each class
7. You can include photos and links if needed
8. After entering instructions for the selected class(es), click Done, then Save at the bottom of the modal
9. To place the instructions in the template, click the Service Instruction icon and insert the text wherever desired
10. Click on "Preview" to view the added instructions and see how the SMS will appear on both desktop and mobile devices
11. Click Save to finalize your changes

Once saved, any class-related SMS notifications sent to clients will automatically include the class-specific instructions.

For more information, contact us at support@mytime.com or (385) 233-6964.    

Related Articles

• Customizing Automated Messages
• Service Specific Instructions For Email & SMS Templates
• Transactional vs Marketing Automated Messages
• Automated Message Template Icons