Multi-Language Support

We offer multi-language support for service names, service categories, service descriptions, custom fields, and automated message content. This guide outlines how to configure and manage these settings in your account. 

Things to know:

• The multi-language support feature is controlled by a hidden setting. To enable it on your account, please contact your account manager or Customer Support Team at support@mytime.com or call (385) 233-6964.
• For franchise businesses, supported languages are defined at the parent level
• Clients can have a preferred language (set in the client profile or in the new client creation flow) that governs the language used when booking online or receiving automated messages. 
• By default, the booking widget, kiosk, and automated messages will use your company’s default language. It’s your responsibility to translate services, descriptions, custom fields, intake forms, and marketing copy into the languages you want to support. Examples:
  • If a client selects French, the MyTime UI remains in English, but services, intake forms, and automated messages will display in French (if you’ve provided translations).
  • If a client selects Spanish, but no Spanish content exists, the information will appear in English.
  • If no languages are selected in Company Settings, the booking widget shows all available languages.
  • If you select specific languages in Settings, only those (along with English) will appear on the booking widget.

Contents:

• Configure Supported Languages in Settings 
• Translate Service Names and Service Descriptions
• Translate Custom Fields on Intake Form
• Translate Content on Automated Messages Templates 
• Set a Client’s Preferred Language

Configure Supported Languages in Settings 

1. Log in as the parent account owner (for franchise businesses) or as the account owner (for non-franchise businesses). 
2. Go to Business Setup > Settings
3. Under Country Settings, select your preferred languages you support from the drop-down menu                                                        
4. Save your changes 

The selected languages will appear in the language dropdowns for:

• Service Modal
• Intake Form
• Automated Message Templates
• Booking Widget
• Kiosk 

Service Modal

Intake Form

Automated Message

Booking Widget

Kiosk

Translate Service Names and Service Descriptions 

To translate service details:

1. Go Business Setup > Services 
2. Click on the Edit icon next to the service 
3. In the service modal, use the language selector in the top right corner to choose your desired language  
4. Enter the translated service name and service description
5. Click Save.  

You can repeat these steps to add translation for each supported language. 

Translate Custom Fields on Intake Form

To translate custom client fields:

1. Navigate to Clients > Customize Custom Fields
2. Select the Add Field link
3. Select the field type, add the content and save
4. Expand the newly created field  
5. Use the language selector (top-right corner) to select the language
   
6. Enter the translated field name and content, then click Save

When clients complete the intake form via the booking widget or kiosk, the fields will be displayed in the selected language if a translation exists. Otherwise, the system defaults to your account’s primary language. 

Example:
Primary Language: English
Spanish not translated → fields appear in English when Spanish is selected.

Translate Content on Automated Message Templates

To translate automated messages:

1. Navigate to Marketing > Automated Messages

   
2. Select the desired template (e.g., Booked by Business)  
3. Use the language selector (top-right corner) to choose the language
   
4. The languages displayed in the drop-down menu will be the ones that were selected on the settings page.
5. Enter the translated content and click Save

Clients will receive automated messages in their preferred language, if translations exist. Otherwise, messages default to your account’s primary language.

Set a Client’s Preferred Language

Click here for instructions on how to set a client's preferred language. 

If you have any questions, please contact our support team at support@mytime.com.