Client’s Preferred Language

You can set your clients' preferred language to ensure clear and effective communication. By default, this preference matches your account's primary language but can be updated at any time. This article provides a step-by-step guide on how to select and modify your clients' preferred language.

Things to know:

• The visibility of the preferred language section on a client’s profile is controlled by the multi-language support hidden setting, which can only be enabled by the MyTime team. To activate this setting, please contact our support team at support@mytime.com or call (385) 233-6964. Learn more about language configuration here.
• The ability to set a client's preferred language is governed by the "Edit Client Information" access control setting. 
• By default, when a client is created, their preferred language will match your account’s primary language. For example, if your account’s primary language is English, English will be automatically set as the client’s preferred language. This setting can be updated at any time directly from the client’s profile. If a client selects a different language using the language selector on the intake form, booking widget, or kiosk, their preferred language will automatically update to reflect that selection. For instance, if a client chooses Spanish while booking online, Spanish will become their preferred language in their profile.
• Once a client’s preferred language is set, automated messages will be sent in that language.
  
• For franchise businesses, the supported languages that appear on client profiles, the booking widget, and other client-facing areas are defined at the parent account level.

Contents

• Adding Client Preferred Language from the Client's Profile
• Adding Client Preferred Language on the Schedule
• Adding Client Preferred Language in POS

Adding Client Preferred Language from the Client's Profile

1. Navigate to the Clients tab
2. Select the desired client                                                                                                                                                          
3. Click on the edit icon                                                                                                                                                                                                                                                
4. From the Preferred Language drop-down menu, select the desired language
5. Click Save to apply your changes

Adding Client Preferred Language on the Schedule

1. Navigate to the Schedule
2. Filter by location
3. Click on the "New Appointment" button below the calendar on the left-hand side of the Schedule or on a specific time slot directly in the schedule
4. When the appointment modal opens, select the "Add Client" icon
5. The client fields and language selector will appear from there:
   • Enter the client's information
   • Then, select the client's preferred language from the "Preferred Language" drop-down menu 
6. Proceed to select the staff, service, and time
7. Save the appointment

The saved preferred language can be seen on the client's profile on the right-hand side below Preferences.                                                                                                                                    

Adding Client Preferred Language in POS

1. Navigate to POS > New Ticket
2. Select the location from the drop down
3. Select the Services Tab
4. Next, select the "+Add Service" hyperlink
5. When the appointment modal opens, select the "Add Client" icon
6. The client fields and language selector will appear from there:
   • Enter the client's information
   • Then, select the client's preferred language from the "Preferred Language" drop-down menu. 
7. Proceed to select the staff, service, and time
8. Save the appointment

The saved preferred language can be seen on the client's profile on the right-hand side below Preferences.                                                                                                                                                                                                                                  

For more information, contact us at support@mytime.com.    

Related Article:

Multi-Language Support