Multi-Language Support

We offer multi-language support for service names, service categories, service descriptions, custom fields, and automated message content. In this article, you learn about our multi-language support.

Things to know:

1. This feature is contact our Customer Support Team to enable the Multi-Language Support feature on your account at support@mytime.com or (385) 233-6964.   
2. For franchise businesses, the languages are defined at the parent level
3. Clients can have a preferred language (set in the client profile or in the new client creation flow), that governs the language used when booking online or receiving automated messages. 
4. By default, the booking widget, kiosk, and automated messages will show information in the company's default language. It is up to you to translate your service names, descriptions, custom fields and intake forms, and marketing copy to the languages you want to support.
   • If the client selects French: MyTime UI is in English. Service names and descriptions, intake form fields, and automated messages are in French because you created content in that language.
   • If the client selects Spanish: MyTime UI is in English. Service name and descriptions, intake form fields, and automated messages are in English because you did NOT create content in that language.

   • If you haven't selected a language in the company settings, the booking widget will show all possible languages.

   • However, if you have chosen a language in the settings and saved it, the booking widget will display English along with the selected languages

Content:

• Configure Supported Languages in Settings 
• Translate Service Names and Service Descriptions
• Translate Custom Fields on Intake Form
• Translate Content on Automated Messages Templates 
• Set a Client’s Preferred Language

Configure Supported Languages in Settings 

1. Once the feature is enabled, log in as the parent account owner (for franchise businesses) or log in as the account owner (for regular businesses) 
2. Next, go to Business Setup > Settings                                                                                                                                                        
3. Under Country Settings, select your preferred languages from the Supported Languages drop-down menu                                                        
4. Save your changes 

The languages selected in the drop-down menu will be the only ones shown in the language dropdown on the service modal, intake form, automated message templates, booking widget, and kiosk.  

Service Modal

Intake Form

Automated Message

Booking Widget

Kiosk

Translate Service Names and Service Descriptions 

The service modal on your services menu has a language selector that allows changing the language of the name & description of the service. To do this, simply:

1. Go Business Setup > Services 
2. Click on the Edit icon next to the service you want to edit 
3. When the modal opens, select the drop-down menu in the top right corner
4. Select the desired language from the list. In this example, we will select Spanish. 
5. Here you will be able to write the service name and service descriptions in Spanish.
6. Once you have made your changes, click Save.  

You can repeat these steps to add content for each supported language. 

Translate Custom Fields on Intake Form

When setting up your custom fields, a language selector will be displayed to allow changing the name of fields and content. 

To access your custom client fields:

1. Navigate to Clients > Customize Custom Fields
2. Select the Add Field link
3. Select the field type, add the content and save
4. Expand the field that you just created
5. You will see the language selector in the top-right corner to select the language you would like to translate. 
6. Once you have selected the language, you can go ahead and add the translated content for the selected language and then save your changes.  

When a client completes the intake form on your booking widget or kiosk, the content will be translated based on the language selected. If no translation was added for a custom field, we will use your account's primary language. 

For example, your primary language is English. When setting up your intake form, you didn't translate the content for other supported languages. On the booking widget or kiosk, if the client selects Spanish in the language selector menu, the custom fields will be shown in English.

Translate Content on Automated Messages Templates   

1. Navigate to Marketing > Automated Messages

   
2. From there, select the template you want to translate. In this example, we will use the Booked by Business template.  
3. Next, expand the language selector drop-down menu in the top right corner  
4. The languages displayed in the drop-down menu will be the ones that were selected on the settings page.
5.  Add the translated content for the selected language and save

When a client books an appointment, the automated messages they receive will be based on their preferred language. If no translation was added for a language they selected, we will use your account's primary language. 

Set a Client’s Preferred Language

By default, when a client is created we will use your account's primary language as their preferred language. For instance, if your primary language is English, then English will be selected as your client's preferred language. This can be adjusted at any time directly on the client's profile.

Any changes made on the language selector on the intake form, booking widget, or kiosk will update the client's preferred language. For instance, if when booking online, Spanish is selected in the language selector, Spanish will be set as their preferred language on their profile.

To set a customer's preferred language on their profile:

1. Navigate to the Clients tab
2. Use the search field to locate the client's profile
3. Click on the edit icon  
4. Select the client's preferred language from the Preferred Language drop-down menu
5. Save your changes 

The saved preferred language can be seen on the client's profile on the right-hand side below Preferences.  

To set a customer's preferred language on the appointment modal on scheduler or POS:

Scheduler

1. Go to your schedule
2. Select a time slot
3. When the appointment modal opens, select the add new client icon
4. The client fields and language selector will appear. Select the client's preferred language from the Preferred Language drop-down menu
5. Save the appointment

POS

1. Go to POS > New Ticket
2. Select the +Add Service link from the side panel
3. When the appointment modal opens, select the add new client icon
4. The client fields and language selector will appear. Select the client's preferred language from the Preferred Language drop-down menu
5. Save the appointment

The saved preferred language can be seen on the client's profile on the right-hand side below Preferences. 

If you have any questions, please contact our Support Team at support@mytime.com.