Fallback Delivery Method for Automated Messages

Modified on Mon, 27 Jan at 8:16 AM

We use a fallback mechanism for automated messages if none of the specified delivery options are available. In this article, we'll take a look at numerous scenarios and the predicted outcomes.

Things to know:

To receive SMS notifications, the client must have a valid phone number on file and is single opted in to receive transactional SMS
To receive email notifications, the client must have a valid email address on file and is opted in to receive transactional emails
Push notifications can only be sent to clients who have your custom MyTime Guest App installed on their mobile devices
MyTime provides the option to restrict specific delivery methods for automated messages and campaigns when using the fallback mechanism. This ensures certain communication channels are excluded from fallback attempts, giving you greater control over message delivery. This feature is controlled by a hidden setting that can only be enabled by the MyTime team. To activate this setting, please contact support@mytime.com. Once enabled, delivery methods for automated messages and campaigns can be configured with one of the following options:
- Use if available
- Use if other methods are not available
- Never use

Scenarios

Primary Delivery Method	Fallback Method	Expected Results
EMAIL	EMAIL-Use if available TEXT- Use if other methods not available PUSH- Never use	Email will be attempted first. If email is unavailable, a text message will be sent.
	EMAIL-Use if available TEXT- Never use PUSH- Use if other methods not available	Email will be attempted first. If email is unavailable, a push notification will be triggered.
	EMAIL-Use if available TEXT- Never use PUSH- Never use	Email will be attempted first. Text nor Push will not be used even if email is unavailable
	EMAIL-Use if available TEXT- Use if other methods not available PUSH- Use if other methods not available	Email will be attempted first. If email is unavailable, a push notification will be sent first. If push is also unavailable, a text message will be sent.
TEXT	EMAIL-Use if other methods not available TEXT-Use if available PUSH-Never use	Text will be attempted first. If text is unavailable, an email message will be sent.
	EMAIL-Never use TEXT-Use if available PUSH- Use if other methods not available	Text will be attempted first. If text is unavailable, a push notification will be triggered
	EMAIL- Never use TEXT-Use if available PUSH- Never use	Text will be attempted first. Email nor Push will not be used even if text is unavailable
	EMAIL- Use if other methods not available TEXT-Use if available PUSH- Use if other methods not available	Text will be attempted first. If text is unavailable, a push notification will be sent first. If push is also unavailable, an email message will be sent.
PUSH	EMAIL- Use if other methods not available TEXT- Never use PUSH- Use if available	Push will be attempted first. If push is unavailable, an email will be sent
	EMAIL- Never use TEXT- Use if other methods not available PUSH- Use if available	Push will be attempted first. If push is unavailable, a text message will be sent.
	EMAIL- Never use TEXT- Never use PUSH- Use if available	Push will be attempted first. Email nor Text will not be used even if push is unavailable
	EMAIL- Use if other methods not available TEXT- Use if other methods not available PUSH- Use if available	Push will be attempted first. If push is unavailable, a text notification will be sent first. If text is also unavailable, an email message will be sent.

For more information contact us at support@mytime.com.

Related Articles:

Transactional vs Marketing Automated Messages

Push Notifications for Automated Messages