A fallback delivery method is an alternative way to send a message or notification when the primary method fails. In this article, we’ll explore various scenarios where fallback delivery methods are used for automated messages, along with the expected outcomes.
Things to know:
- You can specify a fallback delivery method (email, SMS, push notification) when the primary method is unavailable.
- Use if available: This is the primary method that will be attempted first
- Use if other methods not available: This method will be attempted if the primary option is unavailable (because contact information is not on file or the user opted out)
- Never Use: This method will not be used, even if none of the other options are available
- Delivery methods configured before February 3, 2025 (prior to the introduction of fallback delivery methods) will have the following default settings:
- Enabled delivery methods - ‘Use if available’ will be selected
- Disabled delivery methods - ‘Use if others are not available’ will be selected
- SMS Notifications - The client must have a valid phone number on file and be single-opted in to receive transactional SMS.
- Email Notifications - The client must have a valid email address on file and be opted in to receive transactional emails.
- Push Notifications - Can only be sent to clients who have your custom MyTime Guest App installed on their mobile device.
- To receive SMS notifications, the client must have a valid phone number on file and is single-opted in to receive transactional SMS
- To receive email notifications, the client must have a valid email address on file and is opted in to receive transactional emails
- Push notifications can only be sent to clients who have your custom MyTime Guest App installed on their mobile devices
Automated Message Scenarios
Delivery Method | Fallback Method | Expected Result |
Email: Use if available | Text: Use if other methods not available PUSH: Never use |
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TEXT: Never use PUSH: Use if other methods not available |
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TEXT: Never use PUSH: Never use |
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TEXT: Use if other methods not available PUSH: Use if other methods not available |
| |
TEXT: Use if available | EMAIL: Use if other methods not available PUSH: Never use |
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EMAIL: Never use PUSH: Use if other methods not available |
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EMAIL: Never use PUSH: Never use |
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EMAIL: Use if other methods not available PUSH: Use if other methods not available |
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PUSH: Use if available | EMAIL: Use if other methods not available TEXT: Never use |
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EMAIL: Never use TEXT: Use if other methods not available |
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EMAIL: Never use TEXT: Never use |
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EMAIL: Use if other methods not available TEXT: Use if other methods not available |
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For more information, contact us at support@mytime.com.
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